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15 Best VoIP Service Providers in South Africa
As businesses in South Africa increasingly seek efficient and cost-effective communication solutions, Voice over Internet Protocol (VoIP) services have become a vital alternative to traditional copper-reliant phone systems.
VoIP offers a range of benefits, from lower call rates and reduced hardware costs to greater flexibility in managing communication across multiple locations.
This article explores 15 of the best VoIP service providers South Africa offers, each with various solutions to help businesses improve communication and efficiency.
Key Takeaways:
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United Telecoms provides scalable VoIP packages starting at R135 per month, and R45.00 per month charge access for larger VoIP only clients, with value-added services, including handset rental, number portability, and VoIP monitoring services.
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Telkom offers BizTalk VoIP plans starting from R101 per month, suitable for small and medium-sized businesses with inclusive on/off-net minutes.
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Afrihost and Axxess offer budget-friendly, contract-free VoIP solutions starting from R50 per month, with free calls between their VoIP numbers.
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Selecting a VoIP provider requires aligning service features such as call rates, scalability, and security with your business’s communication needs.
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Requesting a custom solution from a VoIP provider can help you find a package that best fits your business requirements and communication objectives.
Cost of VoIP Services Across 15 Providers in South Africa
*Prices: Based on a provider’s lowest monthly package for VoIP.
*Pricing as of November 2024. Pricing is subject to change.
*Pricing on request: Pricing is available upon customer enquiry and may depend on your business needs.
Understanding Consumer vs Business VoIP Solutions
While the providers listed include a mix of consumer/home and business VoIP solutions, it’s important to review the specifics of each offering to ensure it aligns with your requirements.
Some packages may be tailored for residential use and lack the advanced features or scalability required for business communication needs. This guide focuses on helping you identify providers that meet your specific communication requirements.
15 Top VoIP Service Providers in South Africa
- United Telecoms – Best for flexible VoIP solutions tailored to business needs.
- Switch Telecom – Ideal for both home and business VoIP services.
- Euphoria Telecom – Great for businesses of all sizes needing scalable VoIP solutions.
- Voys Telecom – Best for adaptable VoIP with free national calls.
- Telviva – Perfect for businesses needing a unified voice, video, and chat.
- Vox – Excellent for VoIP users requiring Microsoft Teams integration.
- BitCo – Best for businesses needing scalable, customisable VoIP features.
- Centracom – Ideal for secure VoIP with advanced call encryption.
- Wanatel – Great for businesses looking to save up to 40% with Cloud PBX.
- Buwa Communications – Perfect for easy-to-manage, scalable VoIP solutions.
- Vodacom – Best for VoIP with strong interbranch connectivity.
- Black Tie – Ideal for real-time monitoring and per-second billing VoIP.
- Afrihost – Great for budget-friendly VoIP with free Pure VoIP calls.
- Axxess – Perfect for contract-free VoIP with smartphone app integration.
- Telkom – Best for VoIP integrated with Telkom internet services.
In the next section, we take a closer look at each VoIP provider, breaking down their key offerings and benefits to help you make an informed choice for your business communication needs.
1. United Telecoms Business VoIP Services
With over 35 years of expertise, United Telecoms provides flexible VoIP solutions tailored to meet the needs of businesses, from small teams to larger enterprises with up to 1000+ users, with services available across South Africa.
Our VoIP packages, available over LTE and Fibre, are designed for scalability, offering a modern and reliable replacement for traditional copper-based landlines.
United Telecoms also offers bespoke solutions with tailored pricing options for businesses with unique requirements.
When signing up, businesses can keep their existing phone numbers or select new ones. Additional value-added services such as handset rental, VoIP monitoring, and unlimited remote support are available, ensuring a comprehensive and hassle-free communication solution.
Contact us today for more information and to explore our VoIP packages.
2. Switch Telecom
Switch Telecom has provided VoIP solutions suitable for both home and business users for over 16 years.
Switch Teleocm’s services cater to clients across South Africa and internationally, ensuring reliable communication no matter where you are located.
Switch Telecom’s VoIP packages are available on month-to-month contracts with pricing starting at R49 per month for their usage-based package.
Key service offerings include the option to keep your existing number, and you’ll get a free Switch Telecom Mobile Softphone when you sign up for an Unlimited VoIP Line Premium package, Unlimited VoIP Line Lite package or a VoIP Line with usage-based billing, and transparent pricing to easily measure savings.
Visit the Switch Telecom website to explore its VoIP solutions and find the perfect package.
3. Euphoria Telecom
Euphoria Telecom has more than 14 years of experience and provides comprehensive VoIP solutions tailored for businesses of all sizes. It delivers reliable and efficient communication systems to meet the diverse needs of companies across South Africa.
Euphoria Telecom offers flexible VoIP services with no long-term contracts. Pricing starts at R45 per extension per month for the Base package.
Businesses can access geographic landline number porting, a built-in TMS for managing PBX functions remotely, and customisable automation (such as interactive voice response) to ensure seamless and efficient call handling.
Visit the Euphoria Telecom website to learn more about their VoIP plans and available features.
4. Voys Telecom
Voys Telecom has offered a cloud telephone system for 18 years and is a top telecommunications provider in South Africa. It provides cutting-edge VoIP technology to businesses, with a strong focus on delivering an adaptable and dependable service.
Voys offers VoIP services on flexible month-to-month contracts, with pricing starting from R400 per user per month.
Key service features include free national calls, integration with multiple devices, and a user-friendly self-service web portal for managing all your communication needs.
Visit the Voys Telecom website to discover their VoIP solutions and see how they can transform your business communications.
5. Telviva
Backed by 20 years of experience in developing intelligent communications solutions, Telviva provides cloud-based VoIP solutions to businesses, offering seamless integration of mobile and fixed-line voice, video, and chat services to enhance communication efficiency.
Its VoIP packages start from R90 per user, per month and are available on scalable, cost-effective contracts.
Key features include integration with CRM systems, open APIs for easy interoperability, and a unified communications platform for voice, video, and chat.
Check out the Telviva website for more details on VoIP packages that match your business needs.
6. Vox
Bridging the gap between business and home communication needs for over 10 years, Vox delivers a versatile VoIP platform that caters to both corporate and residential users across South Africa.
Vox’s VoIP packages are available on flexible contracts, starting from R399 per month for uncapped business voice solutions and R29 per month for home users, with the Vobi Mobile Voice App.
Key features of its VoIP solutions include seamless integration with Microsoft Teams, 24/7 support, and a fully redundant network to ensure uninterrupted service.
Explore the Vox website to learn about its business and home VoIP solutions.
7. BitCo Telecoms
Boasting nearly 10 years of expertise, BitCo Telecoms provides robust VoIP solutions tailored for various businesses, ensuring seamless communication with reliable, high-quality services.
Its VoIP solutions range from standard virtual PBX to enterprise virtual PBX, with pricing starting at R55 per month.
Some key features of BitCo’s VoIP solutions include the scalability of their solutions, smooth number porting, and customisable music on hold to enhance your business communication experience.
Discover the various VoIP services this provider offers on the BitCo Telecoms website.
8. Centracom
Centracom has improved business communication with its bespoke VoIP services for over 20 years, focusing on security and call quality for companies throughout South Africa.
Its VoIP options include pay-as-you-go plans starting at 18c per minute and comprehensive VoIP bundles starting at R250 per month.
Centracom’s VoIP features include 30-day voice recording with remote storage, advanced network security using L2TP and ViBE for encrypted VoIP traffic, and a Random Number Generator (RNG) that enhances call answer rates by displaying different numbers for outgoing calls.
Visit the Centracom website to explore its VoIP options and select the right package for your business.
9. Wanatel
With more than two decades of experience, Wanatel delivers versatile VoIP solutions through its Cloud PBX, catering to businesses of all sizes and offering cost-effective communication across South Africa.
Wanatel’s Cloud PBX services start at R49 per month with flexible contract options. It states that its VoIP Hosted PBX helps businesses save up to 40% on phone bills.
Some of the features included are full geographic number porting, advanced VoIP security with SIP monitoring, and a call quality analysis tool.
To explore how its VoIP solutions can enhance your business communications, visit the Wanatel website.
10. Buwa Communications
Founded over 5 years ago, Buwa Communications offers customisable VoIP solutions tailored for businesses and home offices. It provides a cost-effective and flexible alternative to traditional PBX systems.
Its VoIP services are available on a month-to-month basis, with pricing starting at R69 per extension per month.
Buwa Communications offers up to 80% in call savings, a scalable solution for easily adding or removing extensions, and comprehensive call management with an intuitive web dashboard.
Visit the Buwa Communications website to learn more about its VoIP options and get a tailored solution.
11. Vodacom
Vodacom leverages more than 30 years of experience in the telecommunications sector to provide comprehensive VoIP solutions designed for businesses, offering reliable, high-quality voice calls through the latest IP technology.
Vodacom’s VoIP plans are flexible, with pricing starting from R134.99 per month for 250 Anytime minutes.
Its VoIP features include seamless integration with most PBX systems, number porting options, and core services such as interbranch connectivity, local and national calling, and VoIP-to-cellular services for optimised communication.
Visit Vodacom’s website to find the right VoIP package for your business communication needs.
12. Black Tie
Black Tie has over 10 years of experience in the telecommunications industry. It provides versatile VoIP solutions designed for both single users and businesses, offering flexible communication options across South Africa.
Its VoIP services are available on month-to-month contracts, with prices starting from R60 per month for a single user and R99 per extension, per month for Cloud PBX users.
Features included in Black Tie’s packages are true per-second billing, a 24/7 live dashboard for real-time monitoring, and seamless number porting from existing Telkom or Neotel landlines.
Explore VoIP packages and select the best option for your needs on the Black Tie website.
13. Afrihost
Drawing on 24 years of expertise, Afrihost breaks down communication barriers with its budget-friendly VoIP solutions, enabling both households and small businesses to make calls over existing internet connections.
Its VoIP packages are contract-free, with prices starting at R50 per month for the basic VOIP 50 package.
Some Afrihost VoIP features include pure per-second billing with no hidden costs, free calls to other Pure VoIP numbers (globally), and the ability to port your existing landline number.
Visit the Afrihost website to get started with Pure VoIP and discover flexible, affordable communication options.
14. Axxess
Founded over 27 years ago, Axxess provides a flexible and cost-effective VoIP service, catering to home and business users looking to reduce landline expenses while maintaining reliable communication through their existing internet connection.
Its VoIP services are contract-free, with prices starting at R50 per month for the CallTime 50 package.
Features included with its VoIP solutions are the ability to pay only for the calls you make, free calls to other Axxess VoIP users, and the Axxess VoIP app, which allows you to use Axxess VoIP on your smartphone.
Visit the Axxess website to start exploring affordable VoIP call options.
15. Telkom
Leaning on 33 years of experience, Telkom provides an IP Voice service that reimagines telephony for both homes and businesses, seamlessly integrating with existing Telkom internet packages for a comprehensive communication solution.
Telcom’s BizTalk VoIP plans start from R101 per month on a contract.
Its IP Voice services are free for Telkom Internet bundle customers, it provides a calling plan for standalone VoIP lines with inclusive on/off-net minutes, and the BizTalk All-net 400 plan offers out-of-bundle rates of 79c per minute.
To learn more about its VoIP options and to find the right plan for your needs, visit Telkom’s website.
Advantages of VoIP Systems for South African Businesses
The benefits of adopting VoIP systems in the South African business environment are driving more companies to switch from traditional landlines.
Whether you’re a small enterprise or a large corporation, a VoIP phone system can enhance your communications infrastructure with modern, flexible solutions.
Some key benefits of switching to a VoIP system include::
- Cost efficiency: VoIP services help businesses reduce call rates and the need for costly hardware installations. Maintenance expenses are also reduced as the system operates over the Internet.
- Scalability: VoIP systems grow with your business. You can easily add or remove users, making it an ideal solution for expanding or downsizing teams.
- Advanced features: VoIP offers features such as auto-attendant, call forwarding, and voicemail-to-email, providing businesses with powerful communication tools that improve productivity.
- Remote work capabilities: With VoIP, employees can manage calls from anywhere with an internet connection, enabling seamless remote work and greater flexibility.
Discover more about these factors and additional benefits in our Ultimate Guide to VoIP Phone Systems in South Africa—read the full post now!
Selecting the Right VoIP Provider in South Africa
Choosing between VoIP service providers requires careful consideration of several key factors to ensure you select a provider that meets your specific communication needs.
Here are important points to consider:
- Customer support: Ensure the provider offers responsive, reliable support to help you troubleshoot issues and maintain smooth operations.
- Pricing transparency: Look for clear pricing structures, covering installation, call rates, and hidden costs.
- Integration capabilities: The VoIP system should seamlessly integrate with your existing business tools, such as CRM and collaboration software.
- Security features: Prioritise providers that offer robust security measures, including data encryption and disaster recovery plans.
Consider the Total Cost of Ownership
Understanding the total cost of ownership (TCO) is essential when comparing VoIP providers, with voice rates being a key component. Analyse call rates carefully, including local, national, and international charges and whether billing is per second or per minute.
Ensure pricing transparency by clarifying what is included—such as unlimited calls, number porting, or support—and what may incur additional costs, like advanced features or international calling.
Hidden costs in low-priced packages could result in missing essential capabilities, such as QoS (Quality of Service) prioritisation, call encryption, or advanced call management tools.
A thorough evaluation of voice rates and associated costs ensures you choose a VoIP solution that delivers financial and operational value for your business.
To explore these points in more detail and learn about the other important factors to consider when choosing a VoIP provider read our guide on How to Choose the Right VoIP Service Provider in South Africa.
Final Thoughts on South Africa’s Best VoIP Providers
Selecting the right VoIP provider is crucial for enhancing your business communications and operational efficiency.
While many providers offer flexible packages, it’s essential to carefully evaluate installation requirements, call rates, and additional fees. Some providers advertise transparent pricing models, while others customise quotes based on specific business needs.
At United Telecoms, we understand that every business has unique communication requirements. Our expert team specialises in designing scalable, feature-rich VoIP solutions that optimise your investment.
We offer standardised packages and bespoke solutions with customised pricing to ensure the perfect fit for your organisation.
Contact United Telecoms today to explore how our comprehensive VoIP services can transform your business communications.
Got questions? Contact our experts today.
We service the following locations in South Africa
Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.
What Our Customers Say
“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”
Spear Properties
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19 Trinity Close
Cambridge Commercial Park
Paulshof
Sandton
Tel: 086 001 8500
Email: info@unitedtelecoms.net
6 Edison Way
Century City
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Tel: 086 001 8500
Email: info@unitedtelecoms.net
12 Sookhai Place
Derby Downs Office Park
Westville
Tel: 086 001 8500
Email: info@unitedtelecoms.net
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