How VoIP and a Cloud PBX Can Benefit Your Business

Hosted PBX and VoIP services are the next generation of business phone solutions, and if you haven’t gotten your company on board, you are missing out on a lot of potential benefits. While the target audience of these systems is primarily the small business market, many companies can benefit from them and they come in all sizes.

Since the main competitor of hosted PBX services is the in-house system, it is essential to understand the features and benefits of each solution as it pertains to your specific business. Although there is any number of available benefits to upgrading to a hosted phone system, some are more valuable than others.

The Features of Hosted PBX and VoIP Services

Understanding what a hosted PBX can do is crucial to understanding its benefits. The features and functions available in these virtual systems are often what set them apart from the competition. Some of the most popular features of hosted PBX systems include:

  • Call barge, whisper, and other in-call features
  • Custom call queues
  • Virtual attendant service for call answering and routing
  • Live call monitoring and recording options
  • An online or computer-based interface
  • Reporting and analytics tools and data
  • Automated distribution of calls

The Benefits

There are several advantages to a hosted PBX on a VoIP server. While some will bear more weight than others for your specific business, there are a few that make the top of the list for just about everyone considering the switch. The most-reported benefits of hosted PBX and VoIP including things like:


Of all the reasons that businesses look into a VoIP or hosted PBX solution, scalability plays a significant role. Especially for a smaller business, being able to scale your communication system to your exact needs in a more cost-effective manner could prove to be invaluable to your company and your bottom line. You can add and remove lines quickly and easily, and make other changes as needed regularly. The flexible nature of hosted PBX is something that appeals to almost every business, no matter their size or budget.


Another big perk of an offsite PBX is the money savings involved. First, you aren’t putting a huge investment down upfront to get the hardware that you need to run the phone system on-site. Also, you’re spending less on in-house maintenance and support, including probably at least two employees that you’d have to hire specifically to manage the PBX. All you’re paying for is the internet connection and the service, and whatever phones you decide to use in the office.


Provided that you’re operating on a business-class Internet connection, the reliability of VoIP is consistently higher than traditional phone networks. From things like call quality to no lagging response times, these systems ensure that your communications are quick, concise, and clear for both you and the customer. Every business needs the best communication tools, and having a reliable phone system is critical to your success. When you choose a hosted PBX, you’re increasing your odds by improving your reliability.

Less Maintenance and Upkeep

If you aren’t housing the hardware, you aren’t going to have to worry about the routine maintenance, updates, and other work involved in managing a PBX. Not only that, but you’ll save a fortune on maintenance costs and downtime because hosted systems don’t need to be taken offline to be updated or for any repairs or maintenance issues. Your host can solve the problems while you’re carrying on with business as usual, so everyone wins.

Disaster Recovery

In the event of some disaster, such as a storm or power outage, a traditional phone line is the first thing to go. That can create an enormous disruption and the frazzled connection can cause a lot of problems for the system. An onsite system may have a backup in place, but most companies don’t typically have a disaster recovery plan for their office. Hosting services are often located in a different region or country entirely, and they have procedures and protections in place to protect against all kinds of potential threats and disasters.

Easy Setup and Management

Instead of spending all day following the phone installation technicians around while they run wiring and set up sophisticated hardware throughout the office, you can rely on a hosted solution to take care of everything in their facility. All that you’ll have to do is set up the handsets or integrate the mobile devices you want to use as the phone lines, and you’ll be ready to go. The provider can do everything else. This saves you time, hassle, and money. Plus, you won’t have to waste valuable hours after the installation training everyone on the new phone system because hosted PBX solutions are designed to be user-friendly and easy to learn.

Unified Communications

By starting with a VoIP as your source for a business phone system, you are setting the company up for completely unified communications down the road. If you aren’t ready to do it all at once, that’s fine. Once the hosted PBX is in place, it will be easy to add on services, integrate your data and internet, and more. Having this all in one place offers many different benefits. You’ll find higher productivity, better collaboration, and improved customer service and satisfaction as a result of a unified system.

The Bottom Line

Now that you know more about the benefits of these business phone solutions, it’s time that you put them to work for your business. Look for a reputable hosted PBX provider that has the customization options and communication tools that you want in a VoIP system, and use the information here to help you make the best choice for your business communication needs.

To find out precisely how VoIP and hosted PBX solutions can improve your business communications, talk to our specialists today. You can reach us at 086 011 8101 or via email: We’ve got all the answers that you are looking for, and we can provide a free quote for all of your PBX needs.

Got questions? Contact our experts today.

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We service the following locations in South Africa

Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.

What Our Customers Say

“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”

Spear Properties


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