Affordable & Reliable Cloud PBX & VoIP solutions in KwaZulu-Natal

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Our cloud PBX & VoIP Packages in KwaZulu-Natal provide a wide range of benefits

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A trusted Cloud PBX & VoIP provider in Durban and the rest of KwaZulu-Natal

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United Telecoms was founded in 1985 out of the need to provide reliable and cost-effective business telephony solutions. 

We provide reliable, high-quality and cost-effective VoIP and Cloud PBX solutions throughout KwaZulu-Natal and South Africa. 

Our specialist team provide businesses with phone systems that meet their exact demands and streamline their communication workflow. 

We provide VoIP over Fibre and VoIP over LTE solutions in KZN as well as a range of PBX and cloud PBX solutions. Our VoIP packages adapt to meet the needs of small, medium and large teams.

  • Durban
  • Pinetown 
  • Ladysmith
  • Newcastle
  • Ballito
  • Port Shepstone 
  • Pietermaritzburg 
  • Umhlanga 
  • Westville 
  • Hillcrest 
  • Amanzimtoti
  • Port Edward
  • Margate
  • Kokstad
  • Dolphin Coast
  • Richards Bay
  • St Luica
  • Scottburgh
  • And more…

Contact us to find a quality VoIP solution for your business. You can also reach out to our Durban office using the contact numbers below or using our email address (

086 001 8500 031 263 5100

What is United Voice?

Make and receive calls using a network connection instead of a traditional copper landline with United Voice – our voice over IP service.

Select a call package that suits your needs. United Voice packages can provide you with per second, bundled or uncapped minutes, the ability to select a new number, or port your existing landline number(s) from any other network including Telkom and Liquid, and many additional benefits. 

United Voice can be installed on your existing VoIP (enabled) PBX or we can supply you with a modern VoIP phone and VoIP software.

Benefits of United Voice VoIP Packages 

There are many reasons to switch to VoIP and reap the benefits that it has to offer your business. 

From reduced call rates, remote accessibility, scalability, hassle-free maintenance and more – a VoIP system can provide a wide range of benefits and help you manage company communications more effectively.

Explore the benefits of our VoIP packages and contact us to find the right VoIP solution for your business.

Explore VoIP Benefits

VoIP Solutions in Durban and surrounds

United Telecoms is a trusted VoIP service provider for businesses across various regions in KwaZulu-Natal.

Our VoIP packages are affordable and scalable while providing numerous benefits and virtual PBX features for managing communications – including switchboarding, call recording, remote functionality and accessibility, and more. 

You can also keep your existing phone number, or select a new local or non-geographic number.  

We utilise fibre and LTE networks to provide high-quality VoIP solutions in Durban, Newcastle, Ladysmith, Ballito, Port Shepstone, Pietermaritzburg, Westville, Umhlanga, and more. 

Explore our service areas for VoIP in KwaZulu Natal and our VoIP over LTE and VoIP over Fibre packages, below.

VoIP over LTE Packages in KwaZulu-Natal

LTE VoIP provides crystal clear voice receive calls over a broadband data connection by relying on 4G and 5G VoIP technology.

To ensure your VoIP solution performs optimally, a friendly expert from our team will first assess the LTE coverage within your region in KwaZulu-Natal. The required functionality and features you require for managing voice communications will also be discussed.

Select from 3 VoIP over LTE packages that match your needs and team size, with United Voice Lite (1-8 users), Essential (9-15 users) and Pro (16-30+ users). Our VoIP over LTE packages include

Install United Voice LTE VoIP service as a new PBX solution or integrate it with your existing PBX system (depending on your original supplier and on-site infrastructure).Explore our pricing for VoIP over LTE in KwaZulu-Natal and contact us for answers to any queries you may have about your custom VoIP solution.

VoIP over Fibre Packages in KwaZulu-Natal

Need increased reliability and exceptional call quality? Selection a VoIP over Fibre solution and use your existing fibre network to facilitate business voice communications. 

To help you find the right VoIP over Fibre solution, our expert team will assess your network speed, requirements of your solution, and whether you are within our service areas for VoIP over Fibre in KwaZulu-Natal.

Choose from 2 VoIP over Fibre packages, United Voice FTTB Lite (best effort service) and United Voice FTTB Premium (managed service) ranging from 20mbps uncapped to 100mbps uncapped, and include:

Install VoIP over Fibre as a brand-new solution or integrate it with an existing PBX system (depending on your on-site infrastructure and current phone system setup). Learn more about our pricing for fibre VoIP in KwaZulu-Natal and contact us if you have queries about your custom VoIP solution.

Cloud PBX systems and packages in KwaZulu-Natal

A Cloud PBX system (also referred to as a hosted PBX system) is managed entirely, off-premise, in the cloud and accessed via the internet. 

Rather than relying on bulky and expensive traditional PBX hardware, you utilise the features of your phone system using the cloud. Your hosted PBX system can be paired with IP phones, headsets and other peripherals for managing communications.

Within our service areas in KwaZulu-Natal we provide Cloud PBX packages with 3 options priced per extension per month and tailored to meet the requirements of various types of businesses. Our Cloud PBX packages include features such as:

Streamline your company communications and workflow with a cloud PBX system that provides a wide range of features for businesses of all sizes. United Telecoms’ Durban office assists businesses within our service areas in KwaZulu-Natal including Durban, Newcastle, Ladysmith, Ballito, Port Shepstone, Pietermaritzburg, Westville, Umhlanga, and more. Contact us to find out more.

Streamline business communication & collaboration with our feature-rich softphone extension

Manage your Cloud PBX solution using United Voice Classic Softphone extension and help your business improve efficiency by achieving unified workflows and communication. 

UVC Classic is available on all leading desktop operating systems and provides a wide range of useful features to improve company communications, internally and with customers. 

The UVC mobile app also allows members of your team to take their communications with them when leaving the office, while benefiting from many of Softphone Extension’s features.

Features include:

Explore our UVC Softphone extension.

Explore United Voice LTE Packages

What you need to get started with United Voice:

Active reliable internet connection (LTE or Fibre)

An active connection (such as Fibre or LTE) will function as the backbone of your VoIP solution and needs to be set up at your premises. 

Network speed and competition for bandwidth between devices on the same network will be assessed to ensure optimal performance. 

Contact us to find out about VoIP Durban solutions and get specialist advice. 


VoIP software solution for PCs, laptops, or mobile devices.

VoIP software enables businesses to manage telecommunications effectively by using powerful cloud PBX features. 

The right VoIP software solution provides an intuitive user experience and a feature-rich suite of tools for managing business communications. Learn more about our UVC softphone extension, its features, as well as compatible operating systems and integrations.


Integration with peripherals for making phone calls

To manage communications effectively, you may decide that your organisation needs physical IP phones as well as VoIP software to manage communications. 

IP phones allow users to access a range of benefits for managing specific call management features. VoIP phone models can be selected to suit your  preferences. 

Contact us to find the right IP phones in KwaZulu-Natal that match your exact requirements.

Have a router and want VoIP? You need United Voice Access


Are you only looking for VoIP services? 

If you already have Fibre, LTE or another wireless broadband connection and need VoIP – United Voice access is for you!

United Voice Access is our VoIP service (SIP) account that provides a VoIp service over an existing internet connection. 

 We can provide gateways which offer VoIP connectivity to any existing PBX Phone System

United Voice Access is priced from R150 ex VAT per month (subject to a once-off installation fee) and includes the following:

VoIP-ready PBX phones in KwaZulu-Natal

While you can use VoIP with softphone apps on desktop and mobile devices, you can also pair VoIP with physical IP handsets and peripherals to help you manage standard and advanced communication features. 

We provide companies with IP phones that match the exact requirements of your VoIP solution. 

Explore options such as Yealink phones and wireless IP phone systems, or contact us for expert advice regarding your custom VoIP solution.

Explore IP phones

Frequently asked questions

We provide VoIP over Fibre and VoIP over LTE packages within our service areas in KwaZulu-Natal:

  • Durban
  • Pinetown 
  • Ladysmith
  • Newcastle
  • Ballito
  • Port Shepstone 
  • Pietermaritzburg 
  • Umhlanga 
  • Westville 
  • Hillcrest 
  • Amanzimtoti
  • And more…

Our VoIP solutions adapt to meet the exact requirements of small, medium and large teams. Contact our Durban office to get a quote for your custom VoIP solution for companies in KwaZulu-Natal.

Here are some considerations to keep in mind before selecting a VoIP package to ensure your VoIP solution meets your business needs: 

Existing telephone infrastructure & voice communication system requirements

Consider your existing phone system setup and network configuration before installing a VoIP solution. 

A small business may have less complex requirements. They may only need a Fibre or LTE network connection and use a softphone application for managing voice communications or purchase a VoIP phone for a single user. 

Large businesses may integrate their existing on-premise PBX, VoIP phones and peripherals (like wireless headsets) and/or use a softphone extension to manage communications. 

Established businesses may also already have a more custom LTE or Fibre network setup which will need to be considered. 

VoIP service provider

In our post on how to choose the right VoIP service provider in SA we fully unpack the benefits of VoIP for businesses and the key considerations you should keep in mind. 

To summarise, consider

  • a VoIP service provider’s network design and redundancies
  • after-sales or technical support
  • customer reviews, terms and conditions
  • level of security
  • your business’ communication demands and existing phone system infrastructure.

To ensure your business finds the right VoIP solution, you can also read our post on how to choose the right package for your business. We cover all key points to keep in mind, from your network connectivity, and installation costs to software integrations and more.

Got questions? Contact our experts today.

South Africa Map Outline

We service the following locations in South Africa

Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.

What Our Customers Say

“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”

Spear Properties


Get In Touch

Head Office

19 Trinity Close
Cambridge Commercial Park

Tel: 086 001 8500


6 Edison Way
Century City
Cape Town

Tel: 086 001 8500


12 Sookhai Place
Derby Downs Office Park

Tel: 086 001 8500


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