7 Best Phone Systems for Small Businesses in South Africa

In the fast-paced world of business, effective communication is vital for the success of any small business. The right phone system for small businesses can significantly impact communication, customer service, and overall productivity. With all the options available, it’s essential to choose a phone system that aligns with your small business needs and helps you stay connected with your customers and team.

Table of Contents

  1. What is the best small business phone system?
  2. Yeastar IP PBX systems
  3. Cloud/hosted PBX systems paired with Yealink cordless phones
  4. Final thoughts on small business phone systems

What is the best small business phone system?

Phone systems for small businesses have evolved significantly over the years, offering various types, ranging from traditional landlines to cutting-edge cloud-hosted PBX systems. 

When it comes to choosing the best small business phone system, there are several factors to consider. Among the many options available, IP PBX and Cloud/hosted PBX systems have emerged as popular choices for small businesses because of their advanced features and benefits.

Types of phone systems for small businesses

There are four main types of small business PBX phone systems:

  • Analog PABX Phone Systems
  • VoIP/IP PBX Phone Systems
  • Hosted or Cloud PBX Telephone Systems
  • Refurbished/Used PABX systems

In this article, we will focus on IP PBX and Cloud/hosted PBX systems, which have become increasingly popular for small businesses due to their advanced features, scalability, and cost-effectiveness. Read on to explore the seven best phone systems tailored for small businesses, and discover the perfect solution to enhance your communication capabilities.

What to consider when choosing a business phone system for small businesses?

IP PBX and Cloud/hosted PBX systems offer many benefits for small businesses. Some key factors to consider when evaluating these options include

Cost of the phone system 

Balancing affordability and functionality is crucial. While many clients appreciate the cost-effectiveness of refurbished or used PBX solutions, others may opt for Hosted or Cloud IP PABX/PBX solutions to accommodate short-term growth. Modern business telephone systems are scalable from approximately 2 to 200 users on a single box, offering the same features and functionality as large-scale corporate solutions at a much lower price.

Scalability of the phone system 

Choose a system that grows with your business. Advances in on-premise phone systems, such as the Yeastar PBX, now offer many benefits seen in Hosted or Cloud Phone Systems, making them suitable for both small and growing businesses.

Ease of implementation

Ensuring a smooth transition for employees is essential. A well-designed phone system should be user-friendly and straightforward to implement, with minimal disruption to your business operations.

What are the infrastructure requirements? 

Assess compatibility with your existing equipment and network. Before installation, ensure that areas requiring phones are correctly cabled. Cabling is a separate cost and should be factored into your decision. Consider factors such as uptime, redundancy, and the need for on-site maintenance when deciding between Cloud PBX and on-premise PBX systems.

Location and connectivity options

Your business’ location and connectivity can affect your choice of business phone system. In some cases, your location might not have access to the infrastructure required to run business VoIP solutions, and alternative options like LTE VoIP or GSM solutions may be necessary. The type of PBX handset you choose (Analog, Digital, or IP) will depend on your budget, needs, and the cabling infrastructure in place.

Ultimately, selecting the best small business phone system depends on your unique requirements, location, and infrastructure. IP PBX and Cloud/hosted PBX systems offer excellent features and flexibility to cater to your business needs. By considering cost, scalability, ease of implementation, and infrastructure compatibility, you can make an informed decision and invest in a phone system that drives your business towards success.

Best Small Business Phone Systems and Handsets from Yeastar and Yealink

In the world of small business phone systems, Yeastar and Yealink have emerged as two industry leaders offering robust, feature-rich solutions tailored to meet the unique needs of small businesses. Let’s explore the advantages of Yeastar IP PBX systems and Cloud/hosted PBX systems with Yealink cordless phones.

Yeastar IP PBX systems

Yeastar has rapidly grown in market share since its launch and is now one of the largest suppliers in the South African on-premise VoIP PBX market. Yeastar phone systems are cutting-edge, reliable, and optimised for modern work environments. Their IP PBX systems offer small businesses a cost-effective, flexible solution that can easily scale as the business grows.

Cloud/hosted PBX systems with Yealink cordless phones

Cloud-hosted PBX systems, like United Voice Cloud, store your business’s phone system in the “cloud,” offering several advantages, including reducing the amount of hardware required on-site and enabling employees to receive calls anywhere in the world. Hosted PBX phone systems use regular internet connections rather than traditional copper lines, allowing for high-quality calls without relying on Telkom for line rentals or telephone numbers. Yealink offers cordless phones compatible with cloud-hosted PBX systems, giving businesses the freedom and convenience of cable-free communication. 

Yeastar IP PBX systems and Cloud/hosted PBX systems with Yealink cordless phones are two excellent choices for small businesses seeking an effective small business phone system. These SIP-based mobile communications systems provide businesses with the flexibility, scalability, and advanced IP telephony features needed to stay connected and competitive in today’s evolving market. Next, we’ll explore specific PBX systems and business phones from these 2 brands to help you decide which is right for your organisation.

Yeastar IP PBX systems

1. Yeastar S20 VoIP PBX Phone System

The Yeastar S20 VoIP PBX Phone System is an ideal solution for small businesses with fewer than 20 users, offering a wide range of features in a simple yet powerful unified communications package. Compatible with various devices and applications, this system provides seamless integration with mobile and desktop clients, IP phones, CRM, and more, ensuring smooth and efficient communication for your business.

Key features of the Yeastar S20 include

  • 20 Incoming VoIP lines, 
  • Up to 1 GSM/3G/4G channel, 
  • 5000 Minutes of Voicemail, 
  • 10 Concurrent calls, 
  • Compatibility with Linkus Cloud Service. 

With additional capabilities such as call forwarding, call monitoring, conference calls, and video calls, the Yeastar S20 delivers a robust and feature-rich phone solution tailored to the needs of small businesses.

Designed for ease of use and scalability, the S20 ensures that your business can take advantage of cutting-edge technology without breaking the bank. The system’s reliability, user-friendly interface, and flexibility make it a wise investment for small businesses seeking to enhance their communication capabilities and future-proof their operations.

2. Yeastar S50 VoIP PBX Phone System

The Yeastar S50 VoIP PBX Phone System is a powerful and comprehensive unified communications solution designed for businesses with up to 50 staff members. This robust system is more than just telephony; it offers enterprise-grade communication capabilities to users across a wide range of industries, helping SMEs achieve more with less effort.

Key features of the Yeastar S50 include 

  • 50 Incoming VoIP lines, 
  • Up to 4 GSM/3G/4G channels, 
  • 8 FXS/FXO/BRI ports, 
  • 25 Concurrent calls,  
  • Compatibility with Linkus Cloud Service. 

Additional capabilities such as conference calls, video calls, mobility extension, and fax to email make it a versatile and feature-packed solution for businesses seeking to improve their communication infrastructure.

With a focus on next-level efficiency and superior unified communications, the Yeastar S50 boasts rich built-in APIs to empower small business communications without compromise. Easy to use with plug-and-play functionality, phone auto-provisioning, and an intuitive GUI, the system reduces IT and maintenance costs while ensuring reliability with highly secure remote monitoring and control features. The Yeastar S50 is a smart choice for businesses looking to enhance their communication capabilities and streamline operations.

3. Yeastar S412 VoIP PBX

The Yeastar S412 Hybrid VoIP PBX Phone System is an innovative solution crafted for small businesses with teams of up to 8 members. Its compact design offers impressive productivity enhancements and cost-saving benefits.

Key features of the Yeastar S412 include

  • 8 Incoming VoIP lines,
  • 8 Concurrent calls, 
  • Up to 2 GSM/3G/4G Channels,
  • Up to 4 FXO/BRI Ports,
  • Compatibility with Linkus Cloud Service. 

This unit also offers comprehensive communication tools such as instant messaging, call conferencing, and real-time monitoring. The S412 delivers powerful, license-free features that streamline and enhance business communications.

This system is compatible with the App Center, allowing for the independent management of additional apps for extended functionality. The Yeastar S412 can be paired with various compatible IP phones, enhancing its flexibility and adaptability for your business’s unique needs. The Yeastar S412 is an efficient and feature-packed solution able to meet the dynamic.

Cloud/hosted PBX systems paired with Yealink cordless phones

4. Yealink W56H Business HD IP DECT Phone

The Yealink W56H is a next-generation wireless handset designed for business use, offering excellent battery life and high compatibility. Combining the benefits of wireless communication with the rich business features of Voice-over-IP telephony, it empowers users with the convenience of wireless communication, excellent speech quality, and professional features. The attractive design includes a 2.4″ colour screen, an intuitive user interface, and a modern look that defines this state-of-the-art VoIP wireless telephone.

Key features of the Yealink W56H include 

  • Up to 2 simultaneous calls per handset, 
  • 3-Way conference calling, 
  • Call forwarding, 
  • 30 Hours of talk time 
  • 100 Phone book memory. 

The handset is also compatible with cloud-hosted PBX systems, providing additional advantages such as reduced hardware requirements, remote access, and scalability. When paired with a cloud-hosted PBX system, the Yealink W56H offers a powerful and flexible communication solution for small businesses seeking cost-effective and feature-rich telephony options.

All the following Yealink IP phones are compatible with cloud-hosted PBX systems

5. Yealink W60P Business IP DECT Phone

The Yealink W60P is a powerful IP DECT phone that builds upon the success of the widely-used W56P, featuring improved performance and additional capabilities. This model is designed to cater to small businesses that require an efficient and reliable telephony solution.

yeastar w60p

Key features of the Yealink W60P include

  • Capable of supporting up to 8 handsets connected to a single base station and 
  • Up to 8 simultaneous calls 
  • Up to 30 hours of talk time and 400 hours on standby. 

With an elegant appearance, the W60P maintains the essential features of its predecessor while offering enhancements such as extended talk time and standby time, as well as a quick USB charging option.

This model supports the Opus audio codec and boasts a noise reduction system, ensuring high-quality audio for clear communication. The 2.4″ 240×320 pixel backlit colour LCD display, Power over Ethernet support, and a 3.5mm headset jack further enhance the user experience. Overall, the Yealink W60P is an excellent choice for small businesses seeking a feature-rich, cost-effective, and reliable DECT mobility solution with the advantages of cloud-hosted telephony.

6. Yealink W53P Business IP DECT Phone

The Yealink W53P is an affordable IP DECT phone designed for small businesses, offering many of the features found in the W60P at a more competitive price point. This cost-effective solution provides excellent talk time, making it a suitable choice for businesses requiring reliable and long-lasting VoIP connectivity.

Yealink W53P VoIP cordless handset

Key features of the Yealink W53P include

  • Up to up to 18 hours talk time and a standby time of 200 hours
  • Supports PoE
  • Quick charging

With a 1.8″ 128×160 pixel backlit colour LCD display and a 3.5mm headset jack for convenient hands-free use, the W53P enables seamless communication for on-the-move professionals.

This IP DECT phone is an excellent choice for companies seeking a balance of affordability, reliability, and functionality without compromising on quality.

7. Yealink W52P Business IP DECT Phone

The Yealink W52P is an IP DECT phone designed specifically for small businesses and home offices seeking an efficient, scalable SIP-based mobile communication solution. This cordless phone system combines the advantages of wireless communication with VoIP telephony, allowing users to enjoy freedom of movement and rich business functionalities. With compatibility with well-known platforms such as Broadsoft, Asterisk, and 3CX, the W52P provides quick and easy configuration to meet the unique needs of your business.

Key features of the Yealink W52P include

  • Intercom, call transfer, call forwarding and 3-way conferencing
  • Supports POE
  • Accommodates up to 5 VoIP accounts
  • Up to up to 10 hours talk time and a standby time of 100 hours

Featuring a 1.8″ 128×160 pixel backlit colour LCD display the W52P offers essential functionality for small businesses. This IP DECT phone delivers reliable performance both indoors and outdoors and is an ideal choice for small businesses that require a versatile and affordable VoIP cordless phone system without compromising on essential features.

Final thoughts on small business phone systems

In conclusion, selecting the best phone system for your small business is crucial for efficient communication and collaboration. Yeastar and Yealink offer a range of robust and feature-rich PBX systems and handsets to cater to various business needs. From the Yeastar IP PBX systems like the S20, S50, and S412 to Yealink cordless phones such as the W56H, W60P, W53P, and W52P, there are several options to choose from to ensure seamless communication for your business. Remember to consider factors such as scalability, ease of use, and compatibility with cloud-hosted solutions when making your decision.

Take the first step towards upgrading your small business phone system by contacting United Telecoms today. Our team of experts will guide you through the process, ensuring you find the perfect phone system for your unique requirements. For further insights, check out our blog posts on Ultimate Guide To Yeastar VoIP PBX Systems and 5 Ways To Know If You Are Site-Ready For Hosted PBX Solutions.

Don’t wait any longer to enhance your business communication. Contact United Telecoms and enquire about the best phone systems for your small business today!

Got questions? Contact our experts today.

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We service the following locations in South Africa

Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
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Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.

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Spear Properties


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