Cloud call centre software
Value Added VoIP Services
Benefits of United Voice VoIP
Together with our United Voice VoIP Solutions, United Telecoms offers a host of advanced value-added VoIP services, allowing your organisation to improve productivity and efficiency without increasing your expenses. From Online Telephone Management Systems to Hosted Call Recording, it is no wonder thousands of businesses are switching over to feature-rich VoIP solutions. Take a look at our value added VoIP services below.Enquire Now
Value Added VoIP Services & Features
United Telecoms now offers Call Back, a value-added VoIP service that allows organisations to carry the cost of outgoing calls for employees who are out of the office or on the road and who need to call the office regularly.
Call Back makes use of innovative VoIP technologies to recognise the number of the inbound call which then disconnects the call and dials the employee back, connecting them to the office. The VoIP call will be at no cost to the employee, and instead charged to the organisation’s account at United Telecoms’ reduced call rates.
Hosted Call Recording
In partnership with ECN, United Telecoms offers South Africa’s first cloud based, compliant hosted call recording VoIP service. A secure voice logging and call recording solution ideal for recording VoIP calls for training, security or compliance or dispute resolution. The cloud solution which requires no additional hardware, provides unlimited call storage with each VoIP call being secured and encrypted at source, ensuring 100% compliance.
This cutting-edge hosted VoIP call recording solution is compatible with mobiles and can be customised to suite your business’s requirements and size, catering for one office with a few extensions or a nationwide enterprise with various branches.
Virtual Fax is the first fax solution of its kind in South Africa. It utilises fax over IP technology which allows users to send faxes directly from their email without any additional software required. It can integrate into any multifunction printer device or in-house software and allows for unlimited users, making it the perfect fax solution for businesses today.
Virtual Fax rates are significantly cheaper than traditional fax to email solutions and charged at per second billing rates for faxes sent. Users are able to send faxes via email to fax, print to fax as well as fax scan. All faxes sent and received are archived for 10 years at no additional charge!
Geographic Number Porting
Porting your number means you get to keep your phone number when changing service providers. United Telecoms can assist you in porting your geographical numbers (011, 021, 031, etc) from your current service provider to us when signing up for our VoIP service or Hosted Solutions. Once ported, you can keep your number with you wherever you to move to in South Africa.
Find out more about number porting.
Mobile VoIP/SIP App Service
You can now turn your smartphone into your office extension with the Mobile SIP App service. For organisation’s who only have one phone line and do not require a PABX system, the Mobile SIP App service is perfect for you. This service allows you take your business number with you when you are on the go by turning your mobile phone into an office extension.
By doing this you are able to use your office number when you are in fact out of the office. The App displays your organisations caller ID when making outbound calls and all incoming calls to your office number are received through the App and charged at United Telecoms’ reduced call rates.
Online Telephone Management System
United Telecoms offers an online Telephone Management System (TMS) free of charge with our United Voice VoIP offering. The TMS is accessed via a user friendly, web-based interface and provides clients with real time voice account information and cost reporting all the way down to extension level.
The TMS provides various reports from billing, savings, invoicing and diagnostics to call history reports. It is the perfect system to give our clients full control of their VoIP call traffic and assist in monitoring and managing their organisation’s telephony costs.
For clients who require a conference calling VoIP service, United Telecoms offers ECN’s Virtual Boardroom™. Virtual Boardroom™ is a free cloud-based conference calling VoIP solution that enables an unlimited number of participants located anywhere and at any time to connect to a single conference call.
There are zero monthly fees, subscription fees, installation costs and no contractual obligations required. This fully managed, on-demand conference calling VoIP service is a quick and easy to use secure service that only requires a PIN registration and enrollment to dial in.
We service the following locations in South Africa
Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.
What Our Customers Say
“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”