Cloud PBX Phone System

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United Voice Cloud Hosted PBX

A hosted telephone solution means your business’s phone system is stored in the “cloud”. This comes with a number of advantages including limiting the amount of hardware required at your business premises and enabling your employees to receive calls anywhere in the world. Hosted PBX Phone Systems use regular internet rather than traditional copper lines to send and receive high-quality calls, meaning that your organisation no longer needs to use Telkom for line rentals or telephone numbers.

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United Voice Cloud is a leading customisable Hosted PBX Telephone system used for business, encompassing the latest in unified communications (UCaaS) technology with the ultimate in flexibility and reliability. Offering cheaper call rates, a complete range of VoIP Telephony features and the choice of buying or renting your handsets, PC softphones or mobile smartphone apps. Experience the freedom, control and productivity a powerful cloud-based telephony solution has to offer, tailor-made to meet your business’s needs..

United Voice Cloud Packages

Benefits of United Voice Cloud PBX Solution

Geographic numbers (e.g. 011, 021) can be ported from any existing service provider to a United Voice package. Once ported, you can then take your number with you wherever you go within South Africa, ensuring you never lose your telephone number.

Cloud-based solutions give your business the flexibility to easily move premises, downsize, expand or terminate whenever you choose. Add or subtract users and telephone lines as and when needed in no time! What’s more, you are not tied down to long term contracts, you can simply subscribe on a month to month agreement.

With a cloud PBX the bulk of the setup is done before delivery takes place while multiple sites can be set up at once, allowing for the rapid installation of the solution. United Voice Cloud will minimize your business’s downtime and ensure office continuity with redundancy measures including; automatic failover, a second backup server and firewall.

With the ability to seamlessly integrate with most CRM systems, United Voice Cloud is a complete Unified Communications solution, integrating all forms of business communication into one platform. While a built-in Telephone Management System tracks your team’s performance & productivity with real-time and historical reports.

Say goodbye to on-premise PBX systems that require expensive components, timeous on-site technical support and quickly become redundant over time. Since United Voice Cloud is hosted in the cloud, updates and upgrades take place automatically at no cost or inconvenience to you.

We are putting the power in your hands, you can now control your business’s expenses and employee productivity by remotely managing your PBX system in real-time straight from your desktop or phone. For the first time, you can edit settings, modify your extensions, set up voicemail, retrieve call recordings and more!

Watch: Cloud Hosted PBX Explainer

Find out more about our softphone features, hosted PBX features and hosted phones

Softphone Features

Hosted PBX Features

Handsets

Frequenty Asked Questions

As with an on-premise PBX, a Hosted or Cloud PBX System provides your business with communication features such as call-transfer, on-hold, auto-attendant, voicemail, call forwarding and more. The difference with a Cloud Hosted PABX, is that it is hosted at an offsite data center and is powered and managed through the internet as opposed to copper landlines.

Phone calls are transmitted from users offices via the Internet or a dedicated broandband link and routed to and from our data center where the Hosted PABX’s sophisticated servers are stored. By consolidating many PABX systems or tenants into on one Hosted PABX in the cloud businesses are able to access a constantly updated, feature rich and always on telephony “brain”. Businesses never need to worry about damage, downtime or upgrades as the system is maintained by the service provider United Telecoms..

There are various forms of connectivity available to businesses in South Africa. Depending on the number of extensions you require, United Telecoms will advise you on which connectivity solutions is best for you, these include; LTE, Fibre and Wireless/Microwave. Smartphone users can simply use the standard connectivity available on the iOS or Android Smartphones to access the Hosted Cloud PABX.

Yes, the UVC mobile app enables you to receive calls made to your office extensions on your smartphone device as well as dial other extensions. In addition, you can update your availability at any time and check fellow colleagues’ presence, the app also enables you to keep all of your business connections on your device with you at all times.

Since the PABX system itself is hosted at a data center, the only primary items of hardware required for the solution to function are IP handsets. Some users can choose not to add hardware to their offices and simply run via a smart telephone interface on their PC’s or using an App on their Smartphones. If you require additional network equipment for onsite Desk Phones, this can be provided for at an additional cost.

You have the option to use any type of device that is supported by the Cloud switchboard. This includes a softphone on your PC, desktop IP phone, or smartphone using the mobile app. Some of the IP phone brands that can be used include; Snom, Yealink, Grandstream and Polycom.

Yes, you can use your existing internet service however it is imperative to use a reliable form of connectivity such as LTE, Fibre or Wireless. United Telecoms will conduct an audit on your current infrastructure and confirm whether it is feasible to run the Hosted PBX on it. We support all internet connectivity types excluding ADSL.

The United Voice Cloud solution comprises a monthly subscription fee per extension, once-off hardware costs that can either be purchased outright or financed on rental as well as a once-off installation fee. To learn more you can read our comprehensive Cloud PBX pricing guide

Yes, you can. You can move any geographic number from any existing service provider to your VoIP service provider, including United Telecoms.

Depending on whether or not connectivity is required and subject to feasibility if the site is ready, we can deploy the hosted switchboard system within hours of the order being placed.

This depends on your connectivity solution. If you choose to take our Enterprise Fibre or Wireless product, our uptime guarantee is 99.8%. All other connectivity solutions are best-effort service. Further redundancy measure can be put in place upon request. In addition, call can be routed to your mobile device at any time.

For traditional on-site PBX’s, a power outage can interrupt communications until the power is restored. However as long as your network is connected to the internet, calls can be made and received through the Cloud PBX. United Telecoms will supply you with a UPS for the network which serve as a backup for a couple of hours. Additionally, the UPS will regulate power output to network equipment preventing surges. It is also recommended to use PoE switches, this will ensure the entire network is powered during an outage.

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This is the perfect product for you. Having your PBX hosted in the cloud will allow you to register a device in any location nationally or internationally. The device that is registered to the Hosted PBX is allocated an extension number, each extension can dial other extensions as if in the same location.

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South Africa Map Outline

We service the following locations in South Africa

Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.

What Our Customers Say

“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”

Spear Properties

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Get In Touch

Head Office

19 Trinity Close
Cambridge Commercial Park
Paulshof
Sandton

Tel: 086 001 8500

Email:  [email protected]

6 Edison Way
Century City
Cape Town

Tel: 086 001 8500

Email:  [email protected]

12 Sookhai Place
Derby Downs Office Park
Westville

Tel: 086 001 8500

Email:  [email protected]

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