6 of South Africa’s Best Cloud-Hosted PBX Service Providers

Cloud based PBX systems offer significant cost savings compared to traditional landline phone systems.

The benefits of cloud PBX systems are drivers for businesses looking to convert to a cloud-hosted phone system. Reduced costs for installation, hardware, maintenance, and call rates are attractive benefits, as well as the flexibility, scalability and mobility cloud PBX systems, offer.

In addition, virtual PBX features for managing voice communications make hosted phone systems a great way to streamline and enhance business communications.

A hosted telephone system is also owned and managed by a service provider, which can ensure you receive reliable, uninterrupted service and easy access to dedicated support if any issues arise. These are some of the reasons why choosing the right cloud PBX provider is so important.

It’s also important to explore whether you are site-ready for a hosted PBX solution before reaching out to a provider.

You can read on to explore our list of 6 of the best cloud PBX service providers in South Africa.

Key Takeaways:

Vodacom, MTN and Vox require customers to enquire before providing a pricing estimate.
United Telecoms Cloud PBX packages start from as little as R65 p/m
Telkom’s Cloud PBX packages start from as low as R369 p/m
Align what is offered by your provider and within your Cloud PBX package with your business needs.
Submit a custom enquiry to a prospective hosted PBX provider to ensure you find the best solution.

cloud pbx call center operators with headsets

6 Best Cloud PBX Service Providers

Let’s take a look at our list of the best cloud PBX service providers in South Africa.

To help you understand each provider’s cloud PBX solution, we’ve included insight into the price of each provider’s lowest-cost cloud PBX packages and the benefits available to businesses. You can also read our post How To Choose A Hosted PBX Service Provider which covers important factors to keep in mind.

1. United Telecoms Cloud-hosted PBX

United Telecoms offers cloud-hosted PBX solutions to businesses of all sizes, from single users to 1000+ users.

The United Voice Cloud PBX system offers customizable packages, flexibility, reliability and up-to-date technological features.

Current bundles run on month-to-month contracts and are billed per user, starting at R65 pm for a single user or R85 pm including our UVC softphone extension and a full range of voice communication management features. Additional services such as handset rental and call recording are available at a small additional fee and for larger installations (11+ users) a small once-off setup fee may apply. THis allows you to build a customised solution and only pay for what you need and use.

For more information and package options, explore our United Voice Cloud packages.

For further guidance regarding your custom solution, you can contact us.

2. Telkom Business Hosted PBX

Telkom provides hosted PBX solutions on their voice switchboard solution page on their website.

Their iPECs Cloud option 1 appears to be their lowest cost Cloud PBX package starts at R399 per month, and is suitable for four users. It includes IP Terminals, user licenses and maintenance. There is also a professional once-off charge of R1500 for installation, testing, commissioning and training. This package is only available on a 24, 35, 48 or 60-month contract.

If you are interested in learning more about Telkom’s hosted PBX solutions explore their voice switchboard page, and request a callback.

3. Vox Verto Supreme or 3CX (Hosted PBX Solution)

According to their website, Vox offers two cloud based PBX solutions: Verto Supreme which is geared towards the SME market, and 3CX their premium Unified Communications solution.

Vox is a prominent, nationwide provider, and their cloud-hosted offering runs on the Vox internet network, meaning that the customer has to have a Vox internet connection.

The advantages of Vox’s hosted telephone system package include affordable rates on 12, 24, 36, 48, and 60-month contracts scalability and flexibility as you pay per user.

Vox details the features and benefits of Verto Supreme or of 3CX in PDF form on its website. To find out the cost of Vox’s hosted PBX solution for your business, please contact Vox.

4. Vodacom Hosted IP PBX

Vodacom provides an end-to-end hosted PBX solution, managing implementation support and billing.

Vodacom Hosted IP PBX offers a wide range of telephony features hosted in the cloud, with hassle-free setup. Communications are managed using a unified platform and budgets are easy to forecast and manage.

The cost of Vodacom cloud PBX depends on your business requirements, and you will need to request a callback from Vodacom to find out more.

5. MTN Business Hosted PBX

MTN business provides a hosted PBX solution that can be installed from scratch or connected to a company’s existing telecoms infrastructure via the MTN network.

MTN’s hybrid PBX service can enable businesses to reduce capital expenditure, maintenance and total network costs, and provide access to converged communications.

To suit different budgets and requirements, businesses can choose between business, standard and advanced managed PBX packages.

You can explore MTN’s hosted IP PBX solutions on their website and get in touch to learn more.

6. Ignite Cloud PBX

With Ignite, cloud PBX, prices scale depending on the number of extensions, and whether your package is on a month-to-month basis or a 24-month contract

Cloud PBX from Ignite is aimed at smaller businesses of up to 15 users, with prices starting at R110 per user on a month-to-month arrangement, or 2 users at R180 per month on a 24-month contract.

They also offer 24/7 support, access to softphone clients for various devices, and low per-second call rates.

You can explore Ignite’s solutions on their website and get in touch to learn more.

Advantages of cloud based PBX phone systems

The benefits of cloud PBX systems make them a no-brainer for businesses of all sizes with varying needs.

Businesses are motivated to make the switch to cloud PBX due to factors such as:

Cost reduction: VoIP technology and cloud PBX allow businesses to reduce call rates as well as avoid significant installation, hardware and maintenance costs associated with traditional PBX systems.
Scalability: Cloud phone systems are easy to scale as you grow. Extensions can be added and removed in a few clicks, while minimal hardware requirements (such as desk phones or headsets) make it easy to control costs while expanding.
Accessibility: Mobile softphone extensions allow employees to manage their phone calls when remote working.
Powerful features and integrations: cloud phone systems provide powerful virtual PBX features that match all types of business communication needs (auto attendant, interactive voice response, and more). Hosted PBX systems also integrate with a range of CRMs and other business tools.

We cover these factors and other benefits in our post covering the top 10 benefits of a hosted phone system.

Selecting a cloud PBX service provider in South Africa

There are many important facets to consider when you are comparing cloud PBX providers and searching for a cloud PBX solution that meets your needs and expectations. To help you find the right hosted PBX provider, here are a few key points to remember:

Customer service & level of support
Clear reliable pricing (from installation to operating costs)
Integrations and unified communications
Security, updates and disaster mitigation/recovery planning

We explore these factors in more detail as well as other important points to keep in mind in our post 5 Things To Look For In A Hosted PBX Provider

call centre operator managing pbx system

Final thoughts on the best cloud PBX service providers

In summary, let’s wrap up with a few key points:

Find the right hosted PBX service provider that offers a solution that matches your needs in terms of cost, level of service, security, software integrations and other factors.
Providers may attach clear pricing, while others may need you to enquire with details about your business needs to determine the cost of your solution.
Ask about installation costs, maintenance costs, call rates, cost per extension, and other costs related to the requirements of your solution (for example IP phones and headsets for managing calls).

As a leading provider of VoIP and cloud based PBX solutions in South Africa, our team at United Telecoms is filled with friendly experts that can help you find the right hosted phone system solution. Contact us today to submit your enquiry or find out more about our Cloud PBX and business telephony services.

Got questions? Contact our experts today.

CONTACT THE EXPERTS GET A QUOTE

We service the following locations in South Africa

Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.

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“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”

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