Hosted PBX Features

Office Continuity

Users can now harness the power of a truly unified communications offering, anywhere, anytime. Take your settings with you outside of the office so that you can continue work while commuting, travelling, or working from home. Additionally, in the event of on-site interruptions such as power outages or line failures, or natural disasters such as storms and fires, calls can automatically be re-routed to an alternative office number, extension or to your mobile phone, ensuring you never miss a call.

Keep Your Number

United Telecoms will port your existing landline telephone number (e.g. local area codes 011, 021, 031, etc.) from your current service provider to the United Voice network. Geographic landline number porting allows you to keep your existing business telephone number(s) when changing from your current service provider to a United Telecoms VoIP line. This will ensure that you can keep your office telephone number no matter how often you move, or where you choose to be based within South Africa. Never losing your existing business landline number ensures continued communications with your existing customer base and removes the hassle and cost of updating your contact details on marketing tools.

Telephone Management System

With the built-in Telephone Management System (TMS), you can accurately and easily measure inbound and outbound call costs, and have access to a collection of detailed, real-time and historic reports. This allows you to maximise the efficiency and productivity of your business communications by evaluating, monitoring and controlling your office phone systems data. The TMS will give you the ability to assess staff productivity and performance and compare trends by extensions or departments. You will be able to view reports to identify key indicators such as the number of calls answered compared to the number of calls received, who picks up calls quickly, who is on the phone the most often, and confirm the duration of calls.

Online Self Care

A perfect balance between sophistication and simplicity, the Online Self Care portal enables you to remotely self-manage the setup and ongoing maintenance of the features of your hosted PBX system. You can quickly and easily add or subtract extensions and telephone lines, edit settings, move or modify extensions, set up calling permissions and user profiles, and configure call routing and auto-attendant features. The Online Self Care portal comes standard with any United Voice Cloud package.

IP Phone Integration

To give your business the freedom and flexibility it needs, you have the option of using IP desktop phones, the UVC Softphone Extension, the gloGOM GO mobile application, or any combination of these tools. United Voice Cloud is compatible with most IP phones on the market, including top brands such as Snom, Yealink, Grandstream and Polycom.

Voicemail and Fax to Email

Staff members can now manage their time efficiently by listening to office voicemail messages on their mobile phones while they are on the go. Voicemail messages will be delivered via email as an MP3 file.

You can now also reduce paper usage by sending and receiving faxes instantly using email as a PDF attachment.

Call Recordings

An impressive tool that can be used for training, compliance or monitoring.  Record, listen to and store all or some of your incoming and/or outgoing calls. Configure automatic recordings for one or more users or record all incoming calls from a specific number, all with the click of a button. Call recordings are saved in call logs, can be sent via email and played back at any time.

Call Monitoring

An excellent tool for training, real-time call monitoring allows you to listen to calls, whisper comments to your staff members or participate in any call without the users knowing you are on the line.

Hot Desking and Pin Dialling

Hot Desking removes the need to have separate phones for each staff member. When an inbound call is received, one phone will ring, allowing any staff member or branch to answer it.  With pin activated dialing, each staff member will receive their own unique pin, this pin will need to be inputted into the phone in order to make a call. This allows you to track and monitor the number, frequency, and length of calls made by each employee.

Ring Groups

Ring Groups enable you to ring numerous phones in a set sequence. These can be set to ring all phones in a department regardless of whether staff members are on another call or not, or to only ring phones if a staff member is not on a call. You have the ability to control which staff members, departments or even branches are listed as members of each Ring Group.

Call Queuing

Eliminate call abandonment and customer frustration by putting waiting callers in a queue. Calls are distributed to available staff members on a first-come, first-serve basis. While waiting in the queue, callers can listen to music, announcements and find out their queue position.

Auto Attendant

Improve customer service levels by automating the process of routing calls to specified staff members or departments. You can set up multiple menus to be presented or allow for interdepartmental greetings and special messages to assist customers with common queries or concerns. The auto-attendant feature ensures consistent customer service and guarantees that calls are efficiently routed each time.