As with an on-premise PBX, a Hosted or Cloud PBX System provides your business with communication features such as call-transfer, on-hold, auto-attendant, voicemail, call forwarding and more. The difference with a Cloud Hosted PABX, is that it is hosted at an offsite data center and is powered and managed through the internet as opposed to copper landlines.

Phone calls are transmitted from users offices via the Internet or a dedicated broandband link and routed to and from our data center where the Hosted PABX’s sophisticated servers are stored. By consolidating many PABX systems or tenants into on one Hosted PABX in the cloud businesses are able to access a constantly updated, feature rich and always on telephony “brain”. Businesses never need to worry about damage, downtime or upgrades as the system is maintained by the service provider United Telecoms..

There are various forms of connectivity available to businesses in South Africa. Depending on the number of extensions you require, United Telecoms will advise you on which connectivity solutions is best for you, these include; LTE, Fibre and Wireless/Microwave. Smartphone users can simply use the standard connectivity available on the iOS or Android Smartphones to access the Hosted Cloud PABX.

Yes, the UVC mobile app enables you to receive calls made to your office extensions on your smartphone device as well as dial other extensions. In addition, you can update your availability at any time and check fellow colleagues’ presence, the app also enables you to keep all of your business connections on your device with you at all times.

Since the PABX system itself is hosted at a data center, the only primary items of hardware required for the solution to function are IP handsets. Some users can choose not to add hardware to their offices and simply run via a smart telephone interface on their PC’s or using an App on their Smartphones. If you require additional network equipment for onsite Desk Phones, this can be provided for at an additional cost.

You have the option to use any type of device that is supported by the Cloud switchboard. This includes a softphone on your PC, desktop IP phone, or smartphone using the mobile app. Some of the IP phone brands that can be used include; Snom, Yealink, Grandstream and Polycom.

Yes, you can use your existing internet service however it is imperative to use a reliable form of connectivity such as LTE, Fibre or Wireless. United Telecoms will conduct an audit on your current infrastructure and confirm whether it is feasible to run the Hosted PBX on it. We support all internet connectivity types excluding ADSL.

The United Voice Cloud solution comprises a monthly subscription fee per extension, once-off hardware costs that can either be purchased outright or financed on rental as well as a once-off installation fee. To learn more you can read our comprehensive Cloud PBX pricing guide

Yes, you can. You can move any geographic number from any existing service provider to your VoIP service provider, including United Telecoms.