Business Phone System for SA Businesses
Cloud PBX Info: Features, Pricing & More
Cloud Call Centre Solutions
What United Offers You
Premium & highly scalable VoIP solutions in South Africa
A suite of cutting-edge VoIP software and services for SMEs and large enterprises
- Choose cloud PBX, SIP trunking, Microsoft Teams calling, unlimited packages and more
- Cut your phone bill by up to 60% compared to traditional landlines
- Keep your existing landline number or choose a new local or non-geographic number
- Month-to-month and fixed-term options available
- Add or remove users in minutes as your team changes
- Take business calls on a desk phone, laptop or smartphone
- Minimise downtime with back-up options
- Get support from one local team that knows your setup
A trusted VoIP service provider in South Africa
Established in 1985, United Telecoms provides South African businesses with reliable, affordable VoIP phone system solutions that grow with them. We understand the telecommunications challenges our customers face every day, including ageing copper lines, power disruptions and escalating phone bills. Over the decades, we have equipped over 3,000 companies with advanced VoIP technology that meets all their communication requirements.
Our range covers cloud and on-premises PBX systems, SIP trunking, unlimited calling packages, Microsoft Teams calling, VoIP phones and cloud call centre software, so you get every VoIP service you need from one provider. Our team of specialists takes time to learn how your staff use the phones, then recommends VoIP solutions that match your workflow, budget and existing equipment.
Our service areas in South Africa include:
Service areas in South Africa
Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.
Contact us for expert help choosing the VoIP solution that suits your team. Call our national office on the number below or start a conversation with the “chat now” button at the bottom right of this page.
What are VoIP solutions?
VoIP stands for Voice over Internet Protocol. VoIP solutions send your voice calls across an IP network instead of traditional phone lines. Your phone turns each word into small digital packets; the packets travel across your internet connection, and the person you called hears you in real time.
Because a VoIP call uses your existing broadband connection, you can replace traditional phone lines without rewiring your office. Fibre, LTE and fixed wireless all work. Your team then takes voice calls on a desk phone, a laptop or a smartphone, all on one business number.
A VoIP system also brings advanced features such as call forwarding, voicemail to email, video conferencing, call analytics and more into one platform that you manage online.
Contact us to find the VoIP solution that matches how your team works.
Why South African businesses switch to VoIP
Traditional phone lines come with costs and limits many South African businesses have outgrown. Line rentals and per-minute charges push your phone bill up, ageing equipment needs expensive maintenance, and adding staff or moving offices means waiting for technicians and new cabling. When the power or the line fails, your customers cannot reach you.
VoIP solves these pain points by carrying your voice calls over your existing internet connection. You pay less, adapt faster and stay reachable wherever your team works. Explore the benefits below and contact us to find the VoIP solution that fits your team.
Lower call rates and clear cost savings
VoIP replaces line rentals and costly per-minute charges with lower call rates and per-second billing. When they switch to VoIP, most businesses cut landline costs and typically save 40% to 60% on their monthly phone bill.
Transparent pricing and flexible terms
You know what each solution includes before you sign, so hidden costs never surprise your finance team. Month-to-month options mean you avoid long term contracts that lock you into equipment and services you may outgrow.
Keep your existing landline number
Port your existing landline number to VoIP and keep the number your customers already know. Your website, business cards and email signatures stay correct, and we coordinate with your current supplier to limit downtime.
Scalable VoIP solutions
Add users, lines, or locations as your business grows, and remove them as you scale down. Skip new cabling and site visits, and pay only for the capacity you use.
Support for hybrid and remote teams
Your team answers business calls on a laptop, smartphone or desk phone using one business number. Mobile apps keep staff reachable at the office, at home or on the road, with no extra phone lines to buy.
Advanced call features in one platform
Modern VoIP platforms bring call forwarding, voicemail to email, call analytics, compliance recording, real-time call transcription, video conferencing and more together in one place. Your team handles calls faster, and managers see how calls perform, which improves operational efficiency.
Integration with the tools your team already uses
VoIP connects to the systems your staff use every day, including CRM platforms and Microsoft Teams. Employees take calls and find customer details without switching between apps.
Dependable, redundant infrastructure
Redundant infrastructure keeps your service running if hardware fails, and you can redirect calls to a smartphone if the power or your internet connection drops. That keeps reliable communication flowing during power outages.
Our VoIP solutions and VoIP packages
Every business communicates differently.
A sole trader may need one virtual number, a growing team may need a full cloud phone system, and a busy contact centre needs live queues and monitoring.
Explore our VoIP solutions and VoIP packages below, then contact us for help choosing the right one.
contact us
United Voice Cloud – Cloud PBX
United Voice Cloud is a cloud PBX for businesses that want a full business phone system without buying or maintaining on-site hardware. We host call routing, voicemail, the auto attendant and extension management in secure data centres, and updates arrive automatically at no extra cost. You manage users, settings and call recordings online, so adding a branch or a new hire takes minutes instead of a technician visit. Explore our cloud PBX packages.
Enquire nowKey features:
- Essential extensions from R65 per month and Classic extensions from R85 per month (excl. VAT)
- United Voice Pro mobile app extension at R30 per month (excl. VAT)
- Auto attendant, call forwarding and voicemail to email
- Video conferencing and instant messaging
- CRM integration, AI voice agents, live call transcription
- Real-time and historical call reports through the telephone management system
- Automatic failover, a second backup server and a firewall
- Rapid setup across multiple sites
- Keep your existing number or choose a new one
- Month-to-month subscriptions
United Voice Access – VoIP line and VoIP packages
United Voice Access is the entry point for businesses that already have fibre, LTE or another internet connection and only need the phone service. We deliver a SIP account that gives you a business number and reliable voice calls over that connection, with no new hardware. Start with a single line, then add extensions and features as your team grows. Explore our VoIP packages.
Enquire nowKey features:
- Pricing from R150 per month (excl. VAT, plus a once-off installation fee)
- Assigned geographic or non-geographic number
- Unlimited remote technical support
- VoIP system monitoring
- Telephone management platform
- Compatible with IP handsets and softphone apps
- Month-to-month contracts
SIP trunking
SIP trunking suits businesses that have invested in an on-premises PBX and want VoIP call rates without replacing it. Virtual channels replace your copper lines, so you keep your handsets and wiring while cutting line rental and adding room to scale call capacity. You can modernise your communications infrastructure in stages. Explore our SIP trunking solutions.
Enquire nowKey features:
- Single SIP Line at R150 per month (excl. VAT)
- Wholesale SIP at R99 per channel per month (excl. VAT) with cents-per-second billing
- SIP2Teams at R255 per Teams user per month (excl. VAT)
- Dual authentication by username and password or by IP
- Fraud protection and a user-friendly control panel
- Minute-based voice bundles on request
- Failover and backup systems for dependable calling
- Add or remove extensions instantly
- Month-to-month and 24-month contracts
Unlimited VoIP calling
Unlimited VoIP calling suits sales teams, support desks and any business with high call volumes. One fixed monthly price per user covers free national calls to mobile and landline numbers, so finance can budget with confidence and your team never has to watch the clock. Every package includes the full United Voice Cloud PBX feature suite. Explore unlimited VoIP calling.
Enquire nowKey features:
- Essential SME at R400 per user per month for 1 to 3 users (excl. VAT)
- Essential Pro at R350 per user per month for 4 or more users (excl. VAT)
- Free national calls to mobile and landline numbers
- Selected international numbers included
- Choose your device: mobile, PC or handset
- Port your number or pick a new one
- Month-to-month subscription
- Fair usage policy applies
Microsoft Teams Phone System
The United Voice MS Teams Phone System is for businesses that already manage their business communications in Microsoft Teams. It adds full PBX calling to the app your staff already use, so they can make and receive external calls, check voicemail and transfer callers without switching screens. Our Microsoft Teams integration needs no expensive licensing beyond your standard Microsoft 365 subscription. Explore our Microsoft Teams Phone system.
Enquire nowKey features:
- R115 per extension per month, including Microsoft Teams integration (excl. VAT)
- Calling, SMS, voicemail, call recording and conferencing inside Teams
- Automatic presence syncing
- Built-in compliance tools and detailed analytics
- Connects to on-premise PBX, cloud PBX and SIP trunk setups
- Keep your business numbers
- Use on the web, desktop, iOS and Android
- Scalable pricing that grows with your team
UVC VoIP softphone app
The United Voice Cloud Softphone gives remote, hybrid and field-based teams the full business phone on a laptop, tablet or smartphone. Staff answer calls on the company number wherever they have an internet connection, and you skip buying a handset for every user. Callers see your business number, never a personal one. Explore our UVC VoIP softphone app.
Enquire nowKey features:
- Desktop app for Windows, Mac and Linux
- Mobile apps for Android and iOS
- Web portal that works in any browser
- HD voice, video and audio conferencing
- Instant messaging, SMS and MMS
- Presence and unified voicemail
- CRM and desk phone integration
- Call history that syncs across devices
- Easy QR-based login
VoIP phones
VoIP phones suit teams that want dedicated hardware on the desk, at reception or across the warehouse floor. We supply corded and cordless handsets from Yealink, Snom, Fanvil, Flyingvoice and Gigaset, and you can buy outright or rent monthly to spread the cost. Each handset is compatible with United Voice services. Explore our suite of VoIP phones.
Enquire nowKey features:
- Entry-level to premium handsets
- HD voice and multi-way local conferencing
- Gigabit Ethernet with built-in Power over Ethernet
- Call hold, mute, do not disturb, forwarding, waiting and transfer
- Desk, IP, Cordless DECT, Wi-Fi and specialised models
- Power and network cables included
Omnichannel cloud call centre software
UVC Omnichannel cloud call centre software is for teams whose daily work involves customer calls, such as inbound sales, support and outbound campaigns. Smart queues route each caller to the best available agent, supervisors watch live performance, and reports show where calls are won or lost. This solution fits sites that need scalable call management, close monitoring and detailed reporting. Explore our UVC omnichannel call centre solution.
Enquire nowKey features:
- Omnichannel, Agent and Supervisor editions
- Unlimited queues and automatic call distribution
- Real-time wallboards and agent monitoring
- Monitor, whisper and barge tools
- Queue statistics and IVR reports
- Dialer campaigns
- Role-based management for administrators, managers and operators
- CRM integrations with Salesforce, HubSpot, Zoho and more
- Compatible with your existing IP phones and headsets
Virtual landline phone system
A virtual landline is for sole traders, start-ups and small teams that want a professional local number without a full phone system. Calls to your geographic number ring on your smartphone through a mobile app, and outgoing calls show your business number instead of your personal one. You can add users later, and the same service scales to larger teams. Explore virtual landlines.
Enquire nowKey features:
- Virtual landline at R135 per month with a geographic number of your choice (excl. VAT)
- Package with 400 inclusive minutes to South African mobile and landline numbers at R295 per month (excl. VAT)
- Additional users at R95 per month each (excl. VAT)
- iOS and Android smartphone apps
- IP handset compatible
- Self-service portal for call forwarding and rerouting
- Reroute your number to a smartphone during a power or data outage
Bundled VoIP and connectivity
Bundled VoIP and connectivity is for businesses that want one supplier, one bill and one support team for both internet and phones. We set up your connection to prioritise voice traffic, so your calls stay clear, and you deal with one team for support. Choose LTE or business fibre, depending on what your premises support. Explore bundled voice and internet packages.
Enquire nowKey features:
- LTE VoIP packages from R430 per month for 1 to 8 users (excl. VAT), with larger tiers for up to 30 users
- Fibre Lite from R899 per month with 25Mbps uncapped, on a month-to-month contract (excl. VAT)
- Fibre Premium from R1,649 per month with a managed service, on a 24-month contract (excl. VAT)
- Optional VLAN that separates voice traffic from data traffic
- Router included
- Unlimited remote support and VoIP monitoring
- Keep your number or choose a new one
Hybrid IP PBX phone system
A hybrid IP PBX suits businesses that own an on-premises PBX and want to adopt VoIP without replacing it. The system runs on your phone lines and IP network, so you keep the hardware your team knows while moving calls to VoIP at your own pace. We install, upgrade and support the system, and our specialists size it to your team. If you still run an analogue PBX, we can upgrade it to a hybrid system. Explore our hybrid IP PBX systems.
Enquire nowKey features:
- On-premises hardware that connects to your IP network and VoIP services
- Systems for small, medium-sized and large teams
- Call routing, transfers, voicemail and auto attendant
- Fixed-mobile convergence
- Telephone management system with call reporting
- Works with SIP trunking to reduce line rental
- Fresh installations, reinstallations, upgrades and downscaling
- Buy outright or rent over 12 to 60 months
Frequently Asked Questions About VoIP Solutions for Businesses in South Africa
How much do VoIP solutions cost in South Africa?
Prices depend on the solution, the number of users and your call volume. A basic virtual landline costs the least, and a full cloud PBX with advanced features costs more. Hardware, contract length and calling patterns also change your VoIP cost.
Our virtual landlines start at R135 per month, cloud PBX extensions at R65 per month and unlimited calling at R350 per user per month, all excluding VAT. We list what each package includes, so you know what you pay before you sign.
Contact us for a quote based on your team size and call volume.
Do I need a new internet connection for VoIP?
Not always. VoIP runs on your existing internet connection as long as it is stable and has enough bandwidth for the number of calls you make at once. Fibre and LTE both work well.
We check your connection before you switch and tell you if an upgrade would improve call quality. If you need a new line, our bundled fibre and LTE packages give you internet and phone service from one supplier.
Wondering if your connection can cope? Ask our team to test it before you commit.
Will VoIP work during a power outage?
VoIP needs power for your router and any desk phones, so an outage can affect calls. With the right setup, you keep working. A battery backup on your router and a mobile app on a charged smartphone keep your lines open.
Our services include redundancies for power outages, and you can reroute your business number to a smartphone through our self-service portal in minutes. Your team keeps answering calls even when the office goes dark.
Protect your phone lines from power cuts. Contact our specialist to find out which backup options suit your office.
What is the difference between cloud PBX and SIP trunking?
A cloud PBX is a complete phone system that a provider hosts for you, so you need no on-site switchboard. SIP trunking connects a PBX you already own to a VoIP network, replacing your copper lines while you keep your handsets.
We supply both, and our consultants recommend the one that fits your equipment and budget. Many customers start with SIP trunking and move to United Voice Cloud when their PBX reaches the end of its life.
Contact us to compare both options with one of our specialists. Share your current setup, and we will recommend a suitable path.
We service the following locations in South Africa
Western Cape: Cape Town, Bellville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand, Knysna, George.
Eastern Cape: Gqeberha (Port Elizabeth), East London.
KwaZulu-Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mahikeng (Mafikeng).
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Eswatini, Namibia, Mozambique.
Get In Touch
Head Office
Unit 9 Cambridge Commercial Park
22 Witkoppen Road
Paulshof
Johannesburg
2056
Tel: 086 001 8500
Email: info@unitedtelecoms.net
Montrose Place
2 Bella Rosa Street
Rosenpark, Bellville
Cape Town, 7550
Tel: 086 001 8500
Email: info@unitedtelecoms.net
12 Sookhai Place
Derby Downs Office Park
Westville
Tel: 086 001 8500
Email: info@unitedtelecoms.net
What Our Customers Say
“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”
Spear Properties
