Business Phone System for SA Businesses
Cloud PBX Info: Features, Pricing & More
Cloud Call Centre Solutions
Affordable & Reliable Cloud PBX & VoIP solutions in the Eastern Cape
Our cloud PBX & VoIP Packages in the Eastern Cape provide multiple benefits
Lower business communication costs
Flexible month-to-month and 24-month packages
Retain your current phone number or opt for a new local or non-geographic number
Highly flexible and scalable
Exceptional call quality
Dependable and modern replacement to vulnerable and expensive copper lines
Boost call capacity & optimise business communications
Plans that accommodate businesses of all sizes
A trusted Cloud PBX & VoIP provider in the Eastern Cape
United Telecoms was established in 1985 to meet the need for feature-rich, competitively priced and dependable telephony solutions for businesses. We provide custom VoIP and Cloud PBX solutions across the Eastern Cape and throughout South Africa.
Our expert team caters to businesses by offering phone systems tailored to meet business’s specific needs and their communication workflows.
We deliver VoIP over Fibre and VoIP over LTE solutions in the Eastern Cape, along with an array of on-premise PBX and cloud PBX solutions. Our VoIP plans are flexible, and designed to accommodate the requirements of small, medium-sized, and large teams of all sizes.
Our VoIP & Hosted PBX service areas in the Eastern Cape include
- Gqeberha
- East London
- Graaf-Reinet
- Makhanda
- Bisho
- Qonce
- Port Alfred
- Aliwal North
- Cradock
- Mthatha
- Stutterheim
- Queenstown
- Fort Beaufort
- Middleburg
- Saint Francis Bay
- Somerset East
- Adelaide
- Bathurst
- Aberdeen
- Jeffreys Bay
- Barkly East
- Alexandria
- Burgersdorp
- Lady Grey
- Willowmore
- Hankey
- Kariega
- Bedford
- Paterson
- Cookhouse
- Whittlesea
- Alice
- Nqanqarhu
- Molteno
- Port Saint Johns
- Dordrecht
Contact us to find the best VoIP solution for your business. You can also reach out to our national office via 086 001 8500, the contact numbers below or using our email address (info@unitedtelecoms.co.za).
Gqeberha: 041 054 6800 East London: 043 054 0600
What is United Voice?
With United Voice, our voice-over IP service, you can place and receive voice calls via a network connection, eliminating the need for a traditional copper landline.
Choose a call package that suits your needs with options such as per-second billing and bundled or uncapped minutes. Opt for a new phone number or port your existing landline number(s) from any other network, including Telkom.
United Voice can integrate with your current VoIP-enabled PBX. Alternatively, we can equip you with a state-of-the-art VoIP phone and accompanying VoIP software.
Contact a specialist from our team to find out more.
Benefits of United Voice VoIP Packages
Switch to VoIP and harness its amazing benefits to enhance your business communications.
VoIP offers a wide range of benefits including lower call costs, effortless scalability, remote access, standard and advanced call management features and much more. A VoIP phone system can significantly enhance your company’s communication workflows while helping you reduce expenses.
Explore the benefits offered by our VoIP packages and contact us to discover the optimal VoIP solution for your business in the Eastern Cape.
Explore VoIP Benefits
VoIP Solutions in the Eastern Cape
United Telecoms is a trusted VoIP service provider for businesses across the Eastern Cape.
We offer top-of-the-line, budget-friendly, and flexible VoIP packages with features for enhancing communication management, such as remote operation and access, auto attendant, virtual switchboards, call recording and more. You have the choice to retain your existing phone number or opt for a new local or non-geographic number.
We leverage fibre and LTE networks to deliver high-quality VoIP solutions in areas including Gqeberha, East London, Graaf-Reinet, Makhanda, Port Alfred, Qonce, Mthatha, Cradock, Jeffreys Bay, among others.
Explore our VoIP offerings for clients in the Eastern Cape, including VoIP over LTE and VoIP over Fibre packages.
VoIP over LTE Packages in the Eastern Cape
LTE VoIP utilises the 4G and 5G networks to facilitate crystal clear voice calls via a broadband data connection.
A friendly specialist from our team will evaluate the LTE coverage in your area within the Eastern Cape and determine if you are located within our service areas. Additionally, we will consider the specific functions and features necessary to handle your business voice communications.
Choose from three VoIP over LTE packages: United Voice Lite (for 1-8 users), Essential (for 9-15 users), and Pro (for 16-30+ users), each tailored to suit your voice communication requirements and team size. Our VoIP over LTE packages come with:
Unlimited remote assistance
VoIP monitoring services
A telephone management system
An LTE Voice router and sim card
The option to keep your number or choose a new one
And more!
The United Voice LTE VoIP service can either be set up as a fresh PABX solution or integrated into your existing PBX system (subject to your original provider and on-site infrastructure).
Look into our pricing for VoIP over LTE in the Eastern Cape and contact us for any inquiries about your personalized VoIP solution.
VoIP over Fibre Packages in the Eastern Cape
Seeking enhanced stability and superior call quality? Opt for a VoIP over Fibre solution and leverage your existing fibre network for business voice communication.
A friendly specialist will help you identify a suitable VoIP over Fibre solution by evaluating your network speed, your unique requirements, and whether your location falls within our VoIP over Fibre service areas in the Eastern Cape.
Select from two VoIP over Fibre packages: United Voice FTTB Lite (a best-effort service) and United Voice FTTB Premium (a managed service) with options ranging from 20mbps uncapped to 100mbps uncapped. These packages include:
Unlimited remote support
United Voice service
Managed or best effort service
Telephone management system
WiFi router or rack-mounted router
The choice to retain your number or select a new one
VoIP monitoring services
And more!
VoIP over Fibre can be integrated with an existing PBX system (subject to your on-site infrastructure and current phone system) or installed as a completely new solution.
Browse through our pricing for fibre VoIP in the Eastern Cape, and don’t hesitate to contact us for any questions about your tailor-made VoIP solution.
Cloud PBX phone systems and packages in the Eastern Cape
There’s a difference between VoIP & Cloud PBX – VoIP is the technology that enables voice calls over a data connection while Cloud PBX controls all the functionalities tied to a business phone system.
Cloud PBX systems (hosted PBX systems) are managed entirely off-premise in the cloud. A cloud phone system is accessed via a web portal or mobile application (softphone extension)..
Take advantage of cloud technology that can provide you with a feature-rich phone system, and eliminate the need for the costs associated with installing and maintaining traditional PBX systems.
You can also pair your IP phones, headsets, and other peripherals with a hosted PBX system to help you manage communications.
Select one of our cloud PBX packages on offer within our service areas in the Eastern Cape, with three pricing options available, each customized to suit diverse business needs. The benefits we provide include:
Permanent retention of your number
Always accessible cloud-based phone system extensions
Remote setup and maintenance
Complete scalability for increasing or decreasing extensions
Unified Communications Chat
Hot Desking and Pin Dialing
A system for telephone management
And more!
Businesses of all sizes can benefit from cloud phone systems.
United Telecoms’ national office provides assistance to businesses within our service areas in the Eastern Cape, which includes Gqeberha, East London, Graaf-Reinet, Makhanda, Port Alfred, Qonce, Mthatha, Cradock, Jeffreys Bay, and more. Contact us to learn more.
Enhance your business communication and collaboration through our softphone extension, packed with a wealth of features.
The United Voice Classic Softphone extension is equipped with a variety of beneficial features aimed at enhancing a company’s internal communications as well as customer interactions.
Our UVC mobile app extends these benefits to team members on the go, enabling you to carry your business communications with you when away from the office, while still enjoying many of the Softphone Extension’s features. It’s also compatible with all leading desktop operating systems.
Key features include:
Comprehensive call control operations such as answer, reject, transfer, place & redial, voicemail, auto attendant, IVR, and more.
Unified communication capabilities like file transfer, instant messaging, video call, fax, and conference calling.
Integration with OS Audio device and various CRM platforms, including Zoho, SugarCRM, Salesforce, Microsoft Dynamics, Bullhorn, Zendesk, Vtiger, Pipedrive, and SuitCRM.
Learn more about our UVC Softphone extension.
What you need to get started with United Voice:
LTE or Fibre internet connection
A live and reliable Fibre or LTE connection must be established at your location to support your VoIP solution.
Considerations like network speed and the competition for bandwidth among devices on the same network are also crucial factors. An expert from our team will help you assess your network infrastructure alongside your unique requirements.
Contact our national office for guidance about your VoIP solution in the Eastern Cape.
Cloud PBX software for PCs, laptops, or mobile devices.
Cloud PBX software enables businesses to manage using an intuitive desktop or mobile application.
Hosted PBX systems provide businesses with a fully-fledged phone system and an amazing range of features for enhancing productivity and communication.
Learn more about our UVC softphone extension, its various features, and its compatibility with different operating systems and integrations
Peripherals for making calls
You can use physical IP phones and Cloud PBX software to manage your business communications.
Manage specific features with compatible IP phones, including desk phones, cordless handsets and conference phones to suit your preferences.
Contact us for assistance selecting IP phones in the Eastern Cape that align perfectly with your needs.
Got a router already and want VoIP? You need United Voice Access
If you’re already equipped with fibre, LTE, or another reliable wireless broadband connection, United Voice Access could be the perfect fit for you.
United Voice Access is our dedicated VoIP service (SIP account) that delivers VoIP capabilities over an existing internet connection.
Through a pre-existing PBX Phone System, we can provide gateways to facilitate VoIP connectivity.
Starting from R150 ex VAT per month (subject to a one-time installation fee), United Voice Access includes:
An assigned phone number
Telephone Management System
Unlimited Remote Support
VoIP Monitoring Services
A flexible month-to-month contract
VoIP-ready PBX phones in the Eastern Cape
VoIP can be utilised alongside softphone applications available for both desktop and mobile devices, or with physical IP phones (like desk phones or wireless phones).
VoIP, according to your preferences, can be combined with IP handsets and peripherals to manage a variety of standard and advanced communication features effectively.
You can select from a wide range of IP phones tailored to meet the precise needs of your VoIP solution from our shop. Explore options like the Yealink phones and wireless IP phone systems.
For help with any questions or doubts, feel free to contact us and seek advice from our team of friendly experts.
Frequently asked questions
Which areas do we provide VoIP services in the Eastern Cape:
We supply VoIP over Fibre and VoIP over LTE packages within our service areas in the Eastern Cape:
- Gqeberha
- East London
- Graaf-Reinet
- Makhanda
- Bisho
- Qonce
- Port Alfred
- Aliwal North
- Cradock
- Mthatha
- Stutterheim
- Queenstown
- Fort Beaufort
- Middleburg
- Saint Francis Bay
- Somerset East
- Adelaide
- Bathurst
- Aberdeen
- Jeffreys Bay
- Barkly East
- Alexandria
- Burgersdorp
- Lady Grey
- Willowmore
- Hankey
- Kariega
- Bedford
- Paterson
- Cookhouse
- Whittlesea
- Alice
- Nqanqarhu
- Molteno
- Port Saint Johns
- Dordrecht
- And More…
We offer flexible VoIP solutions to match the exact needs of businesses of all sizes. Contact our national office to get a quote for your custom VoIP solution for businesses in the Eastern Cape.
How to get started with business VoIP services in the Eastern Cape
When selecting your VoIP package, keep these considerations in mind to ensure the VoIP solution meets the exact requirements of your business.
Consider existing phone infrastructure & communication system requirements
When implementing a VoIP solution, your current phone system setup and network configuration need to be taken into account.
Smaller businesses may only need a VoIP Fibre or LTE network connection, a VoIP phone for one person, or a softphone application to handle voice communications.
Larger businesses might integrate VoIP with an in-house PBX, VoIP phones, and peripherals (such as wireless headsets). They may also utilise a smartphone app to manage both internal and external communications. Plus, established businesses might already have a more bespoke LTE or Fibre network setup, which should be factored into consideration.
Choosing a VoIP service provider
We advise going through our article on how to choose the right VoIP service provider in SA, where we provide actionable steps to help you identify the right VoIP provider for your business.
In summary, you should inquire about the network design and redundancies of a VoIP service provider, post-sales or technical support, customer feedback, terms and conditions, and level of security, while also considering your business communication needs, current network infrastructure and phone system setup.
We also recommend checking out our post on how to choose the right VoIP package for your business. It touches on all crucial considerations, ranging from network connectivity and concurrent call volume to software integrations, installation costs, and more.
We service the following locations in South Africa
Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.
What Our Customers Say
“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”
Spear Properties
Get In Touch
Head Office
19 Trinity Close
Cambridge Commercial Park
Paulshof
Sandton
Tel: 086 001 8500
Email: info@unitedtelecoms.net
6 Edison Way
Century City
Cape Town
Tel: 086 001 8500
Email: info@unitedtelecoms.net
12 Sookhai Place
Derby Downs Office Park
Westville
Tel: 086 001 8500
Email: info@unitedtelecoms.net
