Small Business Phone Systems in South Africa

The cost of a small PBX phone system depends on whether you opt for on-premise hardware or cloud-hosted solutions.

Entry-level on-premise systems typically range from R5,000 to R15,000, supporting up to 50 users. Many suppliers provide flexible payment options, including outright purchases for immediate ownership or rental agreements to spread costs over time. Cloud-hosted solutions generally start from R50 to R300 per user per month, with no upfront hardware investment, making professional telephony accessible for growing businesses.

Our experts will help match your small business with the right PBX solution. We offer both outright purchase and flexible rental terms, from 12 to 60 months, on trusted brands such as Yeastar, Panasonic, NEC, and Samsung. The United Voice Cloud platform starts at R65 per user per month, providing a cost-effective hosted alternative with no hardware required.

Contact us today for a free consultation and transparent pricing tailored to your small business.

Modern small business PBX systems provide professional communication capabilities that enhance customer service and operational efficiency.

Essential features include an auto-attendant for professional call greeting, call transfer to direct customers appropriately, voicemail-to-email for convenient message access, and call recording for quality assurance.

Advanced systems offer unified communications, integrating instant messaging, video conferencing, and mobile apps that extend office functionality to smartphones. Most modern systems support incoming and outgoing calls over an internet connection via VoIP (Voice over Internet Protocol), reducing costs compared to a traditional PBX system while maintaining excellent call quality.

United Telecoms helps small businesses identify which features deliver the most value for their operations. We’ll configure your system with practical capabilities that improve customer experience and team productivity, whether you choose basic call management or more advanced unified communications.

Contact us to discuss which features will make the biggest impact for your small business.

Small business phone systems are available through telecommunications specialists, IT resellers, manufacturers, and online retailers. Each channel offers different advantages in terms of product selection, pricing, technical expertise, and post-sale support.

Hosted PBX systems are typically purchased directly from cloud providers offering monthly subscriptions, while on-premise solutions require working with suppliers who provide desk phones, hardware, installation services, and ongoing maintenance. Key considerations when selecting a supplier include their experience with small business deployments, the availability of preferred brands, local support, and the ability to scale solutions as you grow.

United Telecoms has supported South African small businesses since 1985 with reliable telephony solutions across all deployment types. We offer a comprehensive product selection from trusted brands such as NEC, Panasonic, Samsung, Yeastar, and our proprietary United Voice Cloud platform. Our end-to-end service includes personalised consultation, professional installation, staff training, and ongoing technical support across all provinces.

Contact us at 086 001 8500 or submit your enquiry online to get help with finding the right office phone system for your small business.

Many small businesses continue to use older PBX systems from brands like Panasonic, NEC, Samsung, and Avaya. Even though these manufacturers no longer produce new PBX equipment, many of their systems are still installed across South Africa.

As these units age, businesses often struggle to find replacement parts or add new extensions, and the equipment may no longer support modern communication features. When this happens, upgrading becomes the most reliable way to maintain smooth day-to-day operations and call quality.

For small businesses looking to replace an outdated on-premise system, Yeastar has become a top choice thanks to its dependable, cost-effective, and easy-to-manage PBX solutions. The S-Series and P-Series systems offer essential VoIP features, built-in unified communications, CRM integration options, mobile apps, and straightforward migration from older hardware—making them ideal for smaller teams.

United Telecoms can review your current setup, confirm whether repair is still practical, and help you choose the right replacement system that fits your budget and communication needs.

Contact us to explore the best upgrade options for your small business PBX.