Samsung Ends Manufacturing of PBX Phone Systems

In June of 2019, the end of life of Samsung PBX and Samsung PABX phone systems. All Samsung PBX products are to be discontinued in rolling steps. This is part of a continuing restructuring and reorganising effort by Samsung Korea as it works on new innovations to further aid the telecommunications and digital office economy in South Africa and across the globe.

United Telecoms Still Providing Support for Samsung Phone Systems

Naturally, this announcement has changed the market in many ways. However, it is important to note that United Telecoms still sells Office Serv and SCM Samsung PABX and PBX phone systems as used or refurbished products. We also still provide support and maintenance for any Samsung office phone systems you may still have in use at your business. While we can provide replacement parts for your systems as well, they will be refurbished and not new.

Our Samsung product customers can still take advantage of and use these PBX systems for the entirety of their proposed lifespan, but no new Samsung products are available to be purchased.

What Products Are Being Discontinued?

As we mentioned above, Samsung’s EOL (End of Life) announcement marked the discontinuation of these specific products:

  • Samsung SCM
  • Samsung SCME
  • Samsung Office Serv
  • Samsung IP Phone

Up until the EOL announcement, Samsung had the record for most successful channel partners, holding 35% of the market share in South Africa. This made it the number one choice for telecommunications and digital business phone products distribution.

Other PABX and PBX Options

If you and your business were considering making the switch to a Samsung phone system product, you still have other options you can employ. United Telecoms carries a large number of leading brands for new, state-of-the-art products, including:

  • Avaya PABXs
  • United Voice Cloud PABX
  • Panasonic PABXs

In addition, we also have a number of used and refurbished systems options. In addition to the available refurbished Samsung products listed at the beginning of this article, you’ll also find NEC PABXs and Panasonic PABXs at refurbished rates.

Getting a New PBX Phone System

There are plenty of next-generation PBX phone systems still available despite Samsung pulling out of the market. You can benefit from one centralised business system in which all of your employees can effectively communicate with one another over voice, email, and instant messaging all through one convenient system.

With a new PBX telephone system, you’ll be able to directly route traffic to an extension, allocate individual numbers, navigate conference calls, manage incoming and outgoing calls, and even record conversations.

It’s the best way to stay productive. A system like this decreases the need for employees to take precious working time to install hardware and update systems when that is time that could be better spent closing sales.

Select Your Perfect Brand and Phone System Today

You have a range of options when it comes to the brand and type of phone system that would work best for your operations. You can request an online quote to get started in the process.

Got questions? Contact our experts today.

South Africa Map Outline

We service the following locations in South Africa

Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.

What Our Customers Say

“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”

Spear Properties


Get In Touch

Head Office

19 Trinity Close
Cambridge Commercial Park

Tel: 086 001 8500


6 Edison Way
Century City
Cape Town

Tel: 086 001 8500


12 Sookhai Place
Derby Downs Office Park

Tel: 086 001 8500


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