Small Business PBX Phone Systems in South Africa

Call transferring allows you to route calls to the appropriate consultants to help manage calls efficiently and provide a high level of service. Calls can be transferred seamlessly between employees in the same office, multiple offices, or even people in different countries with a well-designed system.

Many of our business telephone systems come with four voicemail licences as standard, and more can be added as needed. You can personalise the message that a caller will hear and when there is a new voicemail, the system alerts the user, thus increasing productivity and customer service.

Auto-attendant is a standard or low-cost add-on for a business phone system. It provides an automated pre-recorded menu of options that transfers calls to the relevant department without the need for a human operator. This can help your business streamline call management and improve efficiency.

FMC integrates smartphones and mobile devices into a unified solution, allowing users to make and receive calls via the centralised PABX system. Users can install a softphone extension on smart devices, allowing them to be treated as extensions that are part of an organisation’s PABX system. FMC reduces costs and improves efficiency, making it ideal for dispersed workforces across large areas.

Telephone management systems are a suite of third-party software that is connected to the PABX and tracks the number of inbound and outbound calls made, duration of calls, and time of calls per extension. Reports can be generated to track call patterns and detect abuse. TMS can be added to your PABX upon request. The majority of our phone systems include basic management capabilities.

Unified Communications refers to an integrated communication system within an organisation. United Telecoms assists clients in creating a UC solution, offering benefits such as low-cost communication, presence viewing, video conferencing, and improved customer experience. UC solutions also provide seamless call transferring across branches globally. These features are only a few of the many available in a well-designed UC PABX system.

Music on hold, a common PABX feature, allows businesses to share their unique story while clients wait for assistance. United Telecoms collaborates with clients and professional voice-over companies to craft expert music-on-hold scripts. This versatile marketing tool, suitable for businesses of all sizes, usually requires a pre-recorded MP3 file to be loaded and programmed onto the PBX system.

VoIP (Voice over Internet Protocol) is transforming the telecom industry by converting speech into data that travels over broadband lines instead of traditional copper wires. Most modern hybrid phone systems for small to medium-sized businesses offer VoIP compatibility, providing the flexibility to use both VoIP and traditional lines simultaneously. For more details, visit our VoIP page.

Night bells or after-hours voice recording systems provide an automated pre-recorded message for callers outside working hours or on holidays. This professional solution, suitable for businesses of all sizes, keeps clients informed about your organisation’s activities and important holiday season information, ensuring a seamless communication experience.

Remote user connectivity, available on most modern PABX systems, enables workers at different locations or working from home to access office PABX features. Utilising IP phones and a stable internet connection, remote employees can seamlessly transfer calls, dial out using office voice connectivity, and connect with colleagues at no additional cost, as if they were physically present in the office.