Virtual Landlines

All you need is an internet connection (new or existing). You can use any reliable, stable internet connection including 4G/LTE, 5G, Fibre, ADSL, Wireless or Satellite. No Telkom lines are required for the service to run.

Yes, of course, you can port your existing geographic landline number so that you are still contactable on your geographic number.

The virtual landline is set up remotely and can be activated on the same day as sign-up. The landline is set up within minutes by our in-house technical team; thereafter simple instructions are sent to the user to download and set up the app on their smartphone.

Yes, our system allows you to receive unlimited incoming calls. If you are on a call and cannot answer incoming calls, our auto attendant system will be required. An auto-attendant acts as a virtual receptionist and can place calls onto a pre-determined holding message, allowing for multiple callers to be placed in a virtual queue. We recommend providing a customised “on hold” message for your clients while they wait to speak to you, ensuring they understand that you will answer shortly, as well as passing on relevant marketing information to the waiting callers.

Yes, your virtual number works anywhere in the world all that is required is that you have a reliable internet connection, there is no additional cost to the caller or yourself.

The user experience is simple and intuitive. You can make and receive calls on any compatible IP desktop telephone, your smartphone or PC, or any combination of these devices. If using the softphone PC-based extension, we recommended purchasing a simple, hands-free headset to ensure a high-quality end-user experience.

The virtual landline subscription fees are for the virtual landline and smartphone application only, this price includes your landline number and access to the virtual landline extension application. We do offer Yealink IP Phone handsets at an additional cost for users who prefer to have a traditional desk-based phone. The package does not include airtime or data, this is sold additionally.

Users can be added or removed quickly and easily, within a matter of minutes. Please remember there is a 30-day notice period, so any decreases made will take 30 days to reflect on your invoice.

1.    Check if call usage costs are included as a bundled fee or charged separately per call.
2.    Many providers charge per minute call rates and/or a connection fee. Per-minute call rates increase the call charges as a 15-second call will still be charged for a full minute, while call connection charges are effectively a minimum fee for each call connected and lift call charges significantly.
3.    Check if all features of the systems are included in the subscription price. Some pricing models include only the most basic system and exclude many features which must then be added on at additional fees in order to operate a professional landline service.
4.    Check online client testimonials and reviews to ensure the provider has a history of reliable customer service support.
5.    Check details such as contract cancellation policies, and duration of the contract.

For a more detailed breakdown on how to assess hosted PBX providers and virtual landline providers, read our guide on how to assess telephony quotes.

Yes. Our Virtual mobile landlines work on iOS and Android Smartphones. Within 15 minutes you can install the app on your smartphone, login using your supplied credentials (a username and password) and be up and running making and receiving calls on your smartphone based mobile landline.