Aircall: Complete Cloud-Based Call Centre Software Solution

Integrated Call Centre & Phone Systems for Modern Businesses

Aircall is an entirely cloud-based voice platform that integrates seamlessly with popular productivity and helpdesk tools.

Aircall was founded in 2014 with a mission to provide ‘delightful moments of human connection’ using efficient, user-friendly cloud-based voice communication.

Explore the benefits of cloud calling solutions, Aircall’s unique features and start your free trial using our partner link.

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What is Aircall & Why Partner?

Aircall replaces and enhances the legacy PBX phone system, turning analogue (systems) into digital (powerhouses).

Aircall can be set up in seconds and allows you to transform your organisation’s voice capabilities with an efficient and fluid cloud-based call system.

Market-leading enterprise infrastructure

Strong back end connections to leading local and international voice carriers around the globe allowing Aircall to maintain exceptional call quality.

Extensive app integration ecosystem

Aircall integrates effortlessly with a range of cloud business tools, including CRMs, Help Desk solutions, eCommerce platforms, data management tools, APIs and more.

All in one cloud-based call centre solution

From 1 to 10 000 Users, Aircall scales seamlessly no matter your organisation’s call centre size. Benefit from skill-based routing, IVR menus, live call monitoring and more.

Intuitive Aircall dashboards (desktop & mobile-ready out the box)

Aircall’s desktop and mobile platforms are modern and simplistic – designed to direct users to a rapid and intuitive self setup.

How Aircall Can Help Your Business?

As a complete cloud-based calling solution, Aircall streamlines and simplifies communications, leading to enhanced productivity.

Improve efficiency with automation and integrations with leading business systems while maintaining the flexibility to scale up or minimise team licences as necessary. You’ll also get access to a host of key features to enhance and personalise your overall call centre and phone system experience.

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Aircall Key Features

Aircall provides features to help small businesses and enterprises scale and streamline their communications.

With functionalities ranging from conference calling and virtual call centre solutions (with skill-based routing) to local and international, as well as toll-free, number registration. All it takes is a few clicks to personalise your Aircall experiences.

International numbers

In a few clicks, you can set up interactive voice response (IVR) and conventional numbers in more than 100 countries around the world.

Conference call

Start conference calls in seconds, with team members, customers, and other external contacts.

Call transfer & routing

Customise call distribution and ring rules. Transfer calls directly to an agent, and provide important updates before transferring your call.

Agent availability & business hours

Define hours when agents are available to make and receive calls.

Interactive voice response (IVR)

Personalise your customers’ experience and route clients correctly with customised welcome menus featuring interactive voice response.

Stay in touch with a custom inbox

Set up an individual or shared inbox to ensure that every call gets answered. More happy clients.

SMS Business Text Messaging

Send, receive and manage SMS text messages for easy and personalised conversations between contacts. Automate SMSs by integrating with your business systems or tools.

Toll-free Numbers

Provide your customers with a cost-free way to reach you at any time. Register toll-free numbers in local area codes or any country of operations.

Virtual call centre

Find all your numbers and your users in one place, even if they’re all over the globe.

Eliminate bots & spam with blocklists

Focus on the conversations your business cares about by eliminating spam callers and bots.

Voicemail

Write or record a script to upload as a customised message that greets callers when available agents are occupied.

Extensions

Assign personalised three-digit extensions to reach colleagues and get a clearer picture of a customer’s issue.

Aircall Reviews

Aircall is relied on by over 10 000 businesses around the world to transform experiences using their customer-centric cloud-based solution for support and sales teams.

Explore reviews from businesses like yours and find out how Aircall has improved their operations and level of service.

Aircall Integrations

Aircall allows you to connect with the tools you love, including a range of CRMs, workflow management and communication platforms as well as data collection/collation systems, activity trackers, and more.

Integrations and automation of systems allow businesses of all sizes to enhance their productivity and personalise their customer interaction – improving satisfaction and creating long-lasting impressions on customers.

Salesforce

Empowers support agents, sales reps and teams by streamlining workflows and improving productivity.

Salesforce integrates with Aircall to improve, personalise the customer experience, automate reporting & more.

Microsoft Team

Collaborate and communicate with colleagues and customers around the world.

Aircall integrates with Microsoft Teams to provide a unified experience for every user.

Shopify

One of the best and most popular e-commerce website builders.

Aircall integrates with Shopify allowing you to synchronise customer information with inbound / outbound calls, and more.

Zapier

Easy-to-use automation for optimising team workflows and improving productivity.

Aircall integrates with Zapier to help users manage calls and receive notifications via your inbox, Slack, CRM or Helpdesk.

Hubspot

Intuitive, user-friendly CRM including marketing, sales, service, CMS and operations hubs

Aircall integrates with Hubspot to streamline call workflows, maximise productivity and personalise customer journeys.

Slack

A leading communication platform used by small, medium and large enterprises for team communication.

Aircall integrates with Slack to respond to callers instantly, with real-time alerts from the Aircall Bot for important events.

Freshdesk

A complete support solution designed to develop more meaningful connections with customers, trusted by over 50 000 businesses.

Aircall integrates with Freshdesk to have your call software and support channels all-in-one place.

Pipedrive

An all-in-one CRM designed for salespeople by salespeople. Intuitive, easy to implement and provides measurable results.

Aircall integrates with Pipedrive to inspire smarter conversations and streamline call workflows, with effective routing, customer information pop-ups, and click-to-dial functionality.

Zoho

Complete fully customizable CRM solution for growing businesses and enterprises.

Aircall integrates with Zoho to increase productivity, sales and efficiency. View caller details at a glance, benefit from automatic call logging and more.

Aircall Support

Aircall provides dedicated support teams to contact via 11 global numbers to handle any necessary queries or issues. They also provide helpful resources step-by-step articles and guides to help clients find easy answers to any questions.

Aircall’s reputation speaks for itself with thousands of positive reviews from customers, and just as many businesses benefiting from all that the ultimate cloud-based call centre solution has to offer.

Interested in Aircall? Contact us for more information

Frequently Asked Questions About Cloud-based Call Centre Software

What is a cloud call (cloud telephony)?

Cloud calling, also known as cloud telephony, works by offering voice communication services through a third party host and is known as a type of UCaas, unified communications as a service. Cloud calling replaces traditional landline/PBX phone systems.

Why cloud-based calling software?

Cloud-based voice calling software offers the ultimate in efficiency, flexibility, security and reliability. It is also easy to scale as there is minimal reliance on hardware, and allows users to operate remotely with no impact on service.

Benefits of cloud-based call centre solutions

With a cloud-based call centre PBX Telephony system you can move from 1 to 100 users with the click of a button. Updates and new integrations to 100’s of business web apps are pushed to the system weekly meaning your organisation’s communications system gets better each day.

What is a cloud-based call centre?

A cloud-based call centre refers to a calling centre that bases its technology/infrastructure in the cloud, as a service hosted by a third party vendor. Cloud-based call centres include all traditional PBX system functionalities without the need for complicated hardware installations and costly maintenance. Cloud-based call centres also provide a range of other helpful key features including automation and integrations with major platforms to sync with your business’ primary systems and tools.

How do I set up a cloud-based call centre?

Cloud-based call centre solutions are available from a range of third parties, including Aircall, and access to these platforms can be purchased and varies on the number of you require.

Before launching your cloud-based call centre, you should consider some of the following tips:

Specify the goals and focuses of your virtual call centre
Define an organisational structure for your support or sales centre.
Consider any hardware required, such as headsets with microphones or a reliable internet connection.
Pick the right software with features that match your needs.
Focus on scaling your team based on your requirements.

How does cloud-based software help with inbound calls?

Cloud-based software helps you manage incoming calls more efficiently, and allow you to route customers to the right support team for efficient and effective service.

Aircall’s key features such as skill-based routing will help the right support agents reach customers requiring support faster. In addition, the ability to set up local or international numbers, as well as toll-free numbers, can also help improve your reach and volume of inbound calls.

How does cloud-based software help with outbound calls?

Cloud-based call centre solutions help businesses manage their outbound calls and increase the number of calls being made to customers and businesses for specific reasons – such as service support, sales, customer surveys and feedback and more. Contacts and leads are more easily accessible, and these solutions can also automate some of the calling or communication processes in order to optimise productivity.

Aricall’s intuitive dashboard helps you find B2B and B2C clients in a matter of seconds, with the ability to launch calls right away and confer with colleagues to help solve a customer’s issue using easy extensions. Aircall also connects seamlessly with your business systems and tools, such as Shopify and popular CRMs, allowing you to view all of your customer’s relevant details as soon as the call arrives with no delays.

Got questions? Contact our experts today.

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We service the following locations in South Africa

Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.

What Our Customers Say

“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”

Spear Properties

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