Business Phone System for SA Businesses
Cloud PBX Info: Features, Pricing & More
Cloud Call Centre Solutions
Business PABX phone systems in South Africa
Reliable, feature-rich on-premise business telephone systems
Standard and advanced PBX features including Voice Mail; Call Routing; Call Transfers; Auto-attendant; Fixed Mobile Convergence; and more.
Fixed-term rental packages with plans designed for all business sizes
Available to businesses across South Africa
Choose between traditional analogue and hybrid PBX phone systems
End-to-end support from trusted specialists
A trusted provider of PABX phone systems for businesses in South Africa
United Telecoms was born in 1985 out of the need for reliable and cost-effective business telephony solutions. We are a leading provider of business telephony solutions throughout the Western Cape and South Africa.
Over 3000 businesses have chosen our PABX and VoIP solutions to handle their business communications.
We provide on-premise PABX solutions to match the needs of all types of businesses from small businesses with localised operations, to enterprises operating across multiple provinces in South Africa.
Service areas in South Africa
Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.
Contact us to find a quality PABX solution for your business. You can reach out to our national office using the contact number below or click on “chat now” in the bottom right-hand corner this page to speak to an expert live.
Cloud or Hosted PBX Solutions
Cloud PBX, also known as hosted PBX, phone systems, offer businesses the benefits of IP telephony without the need for on-premise hardware.
Cloud PBX systems rely on a business’s internet connection/network, reducing costs associated with line rentals, the complex installation of physical hardware, call rates and more.
Plus hosted PBX systems are feature-rich, offering a range of standard and advanced features for managing voice communications. These features include everything from auto-attendant, call recording, and call monitoring to detailed call analytics, integrations with softphone extensions and more.
You can also keep your landline number when moving to cloud PBX.
Contact us to get paired with the perfect cloud PBX system.
Cloud hosted PBX systems
What is an on-premise PABX phone system?
An on-premise PABX phone system is a traditional telephone system used in offices that relies on PBX hardware installed on a business’ premises. This type of business telephone system enables both internal and external calls, as well as call routing, voicemail, conferencing, and more! It is typically installed by an IT or telecoms team as it requires physical hardware installation. A PABX (or PBX) office phone system offers businesses powerful unified communications capabilities.
An on-premises PBX solution enables businesses to manage their business telephone systems directly from their premises, providing greater control and flexibility over their communication infrastructure.
PABX phone systems for small businesses & home offices
Suitable for 2 to 5 users
Our PABX systems for small businesses are ideal for managing the voice communication needs of 2 to 5 users.
A reliable on-premise PBX solution can provide access to a wide range of features at a competitive price, allowing you to manage business communications with ease.
These standard features include call routing, voicemail, conferencing, auto-attendant and unified communications functionalities.
Explore our small business telephone systems and start managing your business communications with ease today!
Small business telephone systems
PABX systems for medium-sized businesses
Suitable for 6 to 30 users
We provide PABX systems tailored to suit the needs of medium-sized businesses requiring a phone system that accommodates 6 to 30 users.
Our PABX systems for expanding businesses provide advanced communication solutions such as VoIP, digital PBX handsets, and higher volumes for call routing, voicemail, and conferencing.
These business telephone systems are customizable to meet the unique communication needs of a growing business, making it easier to manage inbound and outbound calls efficiently.
Upgrade your business telephone systems with our PABX solutions and watch your business grow.
Mid-sized business telephone systemsPABX phone systems for large businesses, enterprises and corporates
Suitable for 2 to 5 users
We provide PABX phone systems for large businesses, enterprises, and corporations that need to accommodate a workforce of 31 to 201 users
Our solutions come equipped with powerful advanced features such as telephone management reporting, VoIP, call routing, voicemail and call conferencing at scale,
PABX systems are scalable and can be customized to meet the complex needs of large enterprises consistently, making it easier to manage communication flows and improve efficiency.
Explore our PABX systems for large businesses and unlock the power of unified communications at scale!
Large business telephone systems
On-premise PABX system purchase options
United Telecoms offers businesses purchase options that suit their business needs. Customers have the option to either buy business telephone systems upfront or rent them over a fixed term. The cost of the equipment associated with physical PBX systems can vary depending on your communication needs and the specific requirements of the system.
PABX rentals and upfront purchases
Outright purchases via EFT allow businesses to own their hardware right away and save on the overall cost of the system.
Rentals offer businesses the opportunity to avoid larger once-off payments and can provide more flexibility when it comes to upgrades or expansions, and maintenance.
PABX rental terms can usually range between 12 – 60 months depending on your needs and budget. We also offer short-term rental options.
Please contact one of our expert consultants to find out more about our pricing and purchase options for on-premise business telephone systems
On-premise PABX system features
On-premise PABX systems offer a wide range of features designed to streamline business communications and enhance productivity.
Let’s explore some of the key features that on-premise PABX systems provide to help businesses optimize their communication workflows.
Call transfer
Call transferring allows you to route calls to the appropriate consultants to help manage calls efficiently and provide a high level of service. Calls can be transferred seamlessly between employees in the same office, multiple offices, or even people in different countries with a well-designed system.
Voicemail
Many of our business telephone systems come with four voicemail licences as standard, and more can be added as needed. You can personalise the message that a caller will hear and when there is a new voicemail, the system alerts the user, thus increasing productivity and customer service.
Auto attendant
Auto-attendant is a standard or low-cost add-on for business telephone systems It provides an automated pre-recorded menu of options that transfers calls to the relevant department without the need for a human operator. This can help your business streamline call management and improve efficiency.
Fixed-mobile convergence (FMC)
FMC integrates smartphones and mobile devices into a unified solution, allowing users to make and receive calls via the centralized PABX system. Users can install a softphone extension on smart devices, allowing them to be treated as extensions that are part of an organisation’s PABX system. FMC reduces costs and improves efficiency, making it ideal for dispersed workforces across large areas.
Telephone management system (TMS)
Telephone management systems are a suite of third-party software that is connected to the PABX and tracks the number of inbound and outbound calls made, duration of calls, and time of calls per extension. Reports can be generated to track call patterns and detect abuse. TMS can be added to your PABX upon request. The majority of our phone systems include basic management capabilities.
Unified communication functionality
Unified Communications refers to an integrated communication system within an organization. United Telecoms assists clients in creating a UC solution, offering benefits such as low-cost communication, presence viewing, video conferencing, and improved customer experience. UC solutions also provide seamless call transferring across branches globally. These features are only a few of the many available in a well-designed UC PABX system.
Requirements for PBX phone system installation
The type of phone system you implement, whether it’s a traditional PBX, IP PBX, or Cloud PBX solution, will affect your requirements for installation.
Let’s dive into some of the essential requirements for installing types of PBX systems. Visit our PBX installation page for more detail or contact us.
Hardware:
Hardware: For analogue PBX systems and hybrid PBX systems, a PBX main unit and other important hardware components are required.
Cabling:
Deskphones and base stations for cordless handsets need to be connected to your PBX system, using cabling that must be laid out correctly within your premises. The extent of your cabling requirements may vary if you plan on installing a cloud-based phone solution.
Physical phone lines:
Required for analogue/traditional phone systems, and hybrid PBX systems. The number of phone lines required will depend on the number of users required.
Location:
Location is important as it may influence the type of phone system and network solution that are best for managing your communications. If implementing a VoIP phone system, your coverage in a specific location may determine whether you need to rely on LTE or Fibre to facilitate communications.
Handsets/peripherals:
Businesses may need to have existing PBX handsets or purchase new handsets, which can be analogue, digital, or IP phones, to help them manage communications Handsets and peripherals need to be selected based on their compatibility with your system and their capabilities for managing voice communications.
View our guide to selecting a PBX business telephone system and explore the 5 Factors That Influence PBX System Price In South Africa for more information.
Read more to discover the various phone systems available for managing your business communications
Phone system options for managing business communications
Managing business communications can be a complex task, but having the right phone system in place makes it easier to streamline internal and external communications.
There are a few options available for businesses to choose from, each with its own set of capabilities, costs and requirements for installation.
Let’s explore on-premise PBX systems (analogue and IP PBX) and Cloud PBX phone systems.
On-premise analogue and hybrid IP PBX systems
On-premise phone systems include analogue PBX systems, which rely on traditional phone lines, or hybrid PBX systems, which rely on phone lines and an IP network.
We assist with fresh installations, reinstallations, upgrades and downscaling of analogue PBX systems, as well as implementing hybrid IP PBX systems.
Analogue and hybrid PBX systems can be customised to support a range of features to suit your exact requirements.
Contact us for expert advice on implementing the right on-premise PABX solution for your business.
Frequently asked questions about on-premise PABX system
How does an on-premise PBX compare to a cloud-based phone system?
Cloud telephony solutions offer a range of standard and advanced features, using VoIP and software, right out of the box. Cloud telephony solutions are typically hosted and managed off-site, reducing hardware requirements and simplifying installation. Additionally, cloud telephony can allow businesses to access the latest features and functionality without the need for extensive hardware upgrades.
Traditional on-premise PBX systems are installed and managed on-site and also offer a range of standard call management features. However, setting up more custom or advanced functionalities can require additional hardware, wiring and other infrastructure. The same can be said for upgrading or downscaling your on-premise PBX system.
Ultimately, it is important to consider your business requirements when choosing between an on-premise PBX system and a cloud-based phone system. Be sure to evaluate features, security, scalability, integrations, compatibility and other factors before implementing a business phone system. To get expert advice and find a telephony system tailored to meet your needs, contact United telecoms today!
How do I choose the right on-premise PBX phone system for my business?
Choosing the right PBX solution for your business requires careful consideration of your communication needs, company size, and budget.
When installing an on-premise PBX system, the landscape of your business’s current telephone system and infrastructure is also important (for example, phone lines, wiring and other hardware components may need to be in place in order to install the system successfully.
It’s also wise to consider how your on-premise phone system’s features (such as call routing, recording, voicemail, and more) will align with your communication needs.
Find an office phone system that can provide you with enough flexibility to accommodate future growth or can be downscaled as required.
Contact us to consult with a telecommunications specialist who can guide you through the selection process and ensure you choose a system that meets your specific needs.
You can also explore our ultimate guide to PBX systems in South Africa and the 5 Factors That Influence PBX System Price In South Africa to explore PBX systems in more detail.
What does PBX mean?
PBX stands for Private Branch Exchange and refers to a multiline phone system used by businesses. In the modern day, PBX solutions include on-premise, hybrid and cloud PBX systems that help companies manage their voice communications and provide various features and benefits. Contact us to find the right PBX solution to match your needs.
What is the key differences between a Cloud or Hosted PBX Phone System vs an Onsite or On Premise PBX Phone System?
- Location of Infrastructure:
- On-Site PBX: The hardware and software of the PBX system are physically located at your business premises.
- Cloud/Hosted PBX: The infrastructure is hosted off-site, typically by a service provider, and accessed over the internet.
- Maintenance and Upgrades:
- On-Site PBX: Maintenance, upgrades, and troubleshooting are the responsibility of your business. Requires in-house expertise or contracted IT support.
- Cloud/Hosted PBX: The service provider manages maintenance, upgrades, and support, often included in the subscription fee.
- Cost and Investment:
- On-Site PBX: Involves a higher upfront investment in hardware and installation. Operating costs can vary depending on maintenance needs.
- Cloud/Hosted PBX: Generally offers a lower upfront cost, with predictable monthly or annual subscription fees.
- Scalability:
- On-Site PBX: Scaling up can require additional hardware and may be more complex.
- Cloud/Hosted PBX: Easily scalable to accommodate business growth or downsizing, often without significant additional expense.
- Control and Customization:
- On-Site PBX: Offers more direct control over the system, allowing for greater customization to specific business needs.
- Cloud/Hosted PBX: While customizable to a degree, options may be limited by the service provider’s offerings.
- Reliability and Continuity:
- On-Site PBX: Reliability depends on local conditions (power, internet service, hardware health). May require additional investment in redundancy.
- Cloud/Hosted PBX: Often provides higher reliability with redundant systems in place at the provider’s data centers. Can be more resilient to local outages.
Contact us to find the right PBX solution to match your needs.
We service the following locations in South Africa
Western Cape: Cape Town, Belville, Paarl, Stellenbosch, Somerset West, Vredendal, Hout Bay, Green Point, Bloubergstrand, Durbanville, Melkbosstrand.
Eastern Cape: Port Elizabeth, Knysna, East London, George.
Kwa-Zulu Natal: Durban, Pinetown, Ladysmith, Newcastle, Ballito, Port Shepstone, Pietermaritzburg, Umhlanga, Westville, Hillcrest, Amanzimtoti.
Gauteng: Johannesburg, Vereeniging/Vaal, Sandton, Midrand, Pretoria, Centurion, Randburg, Roodepoort, Germiston, Alberton, Edenvale, Menlo Park.
Free State: Bloemfontein, Welkom, Bethlehem.
Mpumalanga: Witbank, Nelspruit.
Northern Cape: De Aar, Kimberley, Repra (Upington Area).
North West: Klerksdorp, Mafikeng.
Limpopo: Phalaborwa, Polokwane/Pietersburg.
Outside South Africa: Botswana, Zimbabwe, Swaziland, Namibia, Mozambique.
What Our Customers Say
“Once we approved the installations we were kept up to date daily with the levels of progress on our various sites and were very impressed with the final installation”
Spear Properties
Get In Touch
Head Office
19 Trinity Close
Cambridge Commercial Park
Paulshof
Sandton
Tel: 086 001 8500
Email: info@unitedtelecoms.net
6 Edison Way
Century City
Cape Town
Tel: 086 001 8500
Email: info@unitedtelecoms.net
12 Sookhai Place
Derby Downs Office Park
Westville
Tel: 086 001 8500
Email: info@unitedtelecoms.net
