The 6 Best Call Centre Software in South Africa for Businesses

• Three modular editions: Contact Centre Edition manages complete system operations, Agent Edition streamlines frontline workflows, and Supervisor Edition provides team leadership tools. Use independently or combine for comprehensive coverage.
• Unlimited queues and ACD: The Contact Centre platform provides unlimited queues, automatic call distribution, and real-time monitoring with comprehensive reporting across inbound and outbound calls.
• Agent Edition: Streamlines daily operations with intuitive interfaces and Microsoft Teams integration for seamless collaboration.
• Supervisor Edition: Delivers real-time performance tracking, call monitoring with listen/whisper/barge functions, and automated alert management to maintain team efficiency.
• Universal CRM integration: All three editions integrate seamlessly with major CRM systems, including Salesforce, HubSpot, Zoho, Zendesk, and Microsoft Dynamics.
• True omnichannel platform: Unified handling of voice calls, live chat, and email from a single interface ensures consistent customer experiences across all channels.
• Enterprise security: TLS and SRTP encryption protect all communications and customer data with industry-standard protocols.
• Remote-ready workforce: Cloud-based access enables agents to work from anywhere with full quality monitoring, live performance dashboards, and centralised management.
• Advanced reporting and analytics: Queue statistics, agent activity reports, IVR analytics, and customisable dashboards provide actionable insights into call centre performance.
• Extensive hardware compatibility: Works with 100+ headset models from Jabra and Poly, plus IP phones from SNOM, Yealink, CISCO, Fanvil, Panasonic, and Grandstream.

• Pricing: Agent Edition starts at R295 per agent per month (ex VAT); Agent + Dialer at R395 per agent per month (ex VAT); Supervisor Edition at R499 per user per month (ex VAT). Omni-channel pricing available on request.
• Setup: Tailored implementation timelines based on complexity. Contact United Telecoms for detailed deployment planning and onboarding schedules.
• Contract terms: Flexible agreements available to accommodate different business needs and commitment levels, from short-term to multi-year options.
• Support: Dedicated South African technical support team with local account management and custom development capabilities.

Growing South African call centres (10 to 500+ agents) prioritising custom development options, extensive hardware compatibility, and a local provider with hands-on technical expertise and a deep understanding of regional market requirements.

Contact United Telecoms to discuss how our Contact Centre, Agent, and Supervisor editions can transform your customer service operations.

• Multi-device synchronisation: Communication stays in sync across mobile phones, laptops, and desk phones with seamless call switching between devices during active conversations.
• 200+ advanced features: Comprehensive feature set provides real-time business insights, in-depth analytics, and powerful contact centre capabilities for professional operations.
• Browser-based phone: Agents make and receive calls directly through web browsers without additional software installations or hardware requirements.
• Native mobile application: A dedicated mobile app ensures full contact centre functionality on smartphones for truly mobile operations.
• Multi-branch functionality: Centralised management across multiple locations with consistent experience and unified reporting for distributed operations.
• Digital IVR receptionist: Automated call routing directs callers efficiently with customisable voice prompts and intelligent queue management.
• Call recording: Automatic recording of all calls for quality assurance, training purposes, and compliance requirements with secure cloud storage.
• Industry-specific solutions: Tailored configurations for healthcare (emergency prioritisation), legal (compliance needs), debt collection (guided workflows), and insurance sectors.
• CRM integration: Seamless integration with Freshdesk, Zendesk, Microsoft Dynamics, HubSpot, and more to centralise customer interactions and support third-party systems.
• Customisable system controls: Assign access permissions to user profiles, configure individual extension names and caller IDs, and set unique voicemail greetings for each extension.
• Omnichannel support: Manage customer interactions across voice calls, chat, and messages from one unified platform for consistent experiences.

• Pricing: R295 – Standard Agent package & R395 – Agent + Dialer package per month (ex VAT)
• Setup: R1,500 + extension initiation
• Contract terms: Month-to-month contracts with cancellation allowed before the 23rd of each month for maximum flexibility.
• Standard features include: All editions include IVR, hunt lists, virtual conference, real-time call monitoring, inbound analytics, 6 months of data retention, cost reporting, and free inter-branch calls.
• Demo availability: Free demo available to experience the platform before commitment.

Small to medium-sized contact centres with distributed or remote teams requiring cost-effective solutions without sacrificing functionality. 

Ideal for businesses operating across multiple locations or embracing flexible work arrangements where agents need full contact centre capabilities from any device or location. 

Euphoria’s locally developed platform is particularly well-suited to organisations in the healthcare, legal, debt collection, and insurance industries that seek industry-specific configurations, strong remote work support, and budget-conscious pricing.

Book a free demo with Euphoria Telecom to explore its cost-effective cloud contact centre solution with 200+ features designed for distributed workforce success.

• Browser-based platform: Access the system via any web browser using WebRTC softphone technology for instant deployment. No downloads or complex internet connection setup required. 
• Rapid deployment: Set up fully functional virtual contact centres in 1-2 days with VIP onboarding experience, enabling fast market entry and minimal business disruption.
• Global phone numbers: Virtual phone numbers available in 170+ countries with local caller ID for 80+ nations, eliminating geographical barriers for South African businesses serving international clients.
• Local caller ID: Assign local caller ID for outbound calls in 80+ countries, improving answer rates and customer trust when reaching international markets.
• Mobile applications: Dedicated mobile apps enable agents to handle calls from smartphones, supporting truly distributed teams and remote work arrangements.
• Award-winning global voice network: Carrier-grade infrastructure delivers exceptional call quality and channel capacity across multiple continents with redundant routing for reliability.
• Skills-based routing and ACD: Automatic call distribution with intelligent skills-based routing, queue callbacks, and VIP caller experiences ensures customers connect with the right agents quickly.
• Extensive integrations: Connects with 20+ third-party systems, including Salesforce, HubSpot, Zoho, Microsoft Teams, Freshdesk, Zendesk, and Shopify for seamless CRM integration and unified workflows.
• Real-time analytics: Live dashboards provide actionable insights and contact centre metrics to track performance, manage call volumes, and optimise team productivity.
• Consolidated telephony management: Manage phone numbers, carriers, call routing rules, and system features from a single intuitive interface, simplifying multi-country operations.

• Pricing: Starting at $19.99 per seat per month (approximately R360), with no setup fees and no minimum contract required.
• Setup: No setup fees. VIP onboarding is included to support rapid deployment and system configuration.
• Contract terms: No long-term contracts. Pay-per-minute pricing model provides flexibility to scale up or down based on business needs.
• Support: 24/7/365 live support is included with all plans for technical assistance and account management.
• Free trial: Risk-free trial available to test platform capabilities before committing to paid service.

South African businesses requiring rapid international expansion, multi-country operations, or distributed teams across continents. Ideal for companies serving global clients who need local phone presence in multiple markets without establishing physical offices. 

AVOXI’s combination of competitive pricing, instant provisioning in 170+ countries, and no-contract flexibility makes it particularly suited for businesses with international calling needs, seasonal operations, or those testing new markets. The 1-2 day setup timeline and browser-based accessibility remove traditional barriers to global call centre deployment.

Visit AVOXI to explore its international call centre platform with instant setup, competitive pricing, and phone numbers in 170+ countries for your business operations.

• Flexible deployment options: Choose between on-premises installation or cloud-hosted deployment based on your security requirements, compliance mandates, and operational preferences.
• Wanatel PBX integration: Seamless integration with Wanatel PBX systems provides unified telecommunications management and streamlined operations.
• Call Centre Metrics module: Advanced reporting module delivers both real-time monitoring and historical reporting for comprehensive call centre management visibility.
• Wanatel Auto Dialer: Mass outbound calling capabilities automate dialling from pre-defined lists, reducing agent downtime and increasing productivity for sales and outreach campaigns.
• Integrated IVR and auto-attendants: Callers follow simple voice prompts to reach the appropriate queues automatically, reducing manual transfers and improving call-routing efficiency.
• Automatic call distribution: Intelligent ACD routes callers to appropriate queues based on agent skills and availability, ensuring efficient handling of customer inquiries.
• Call queuing system: Callers never receive busy signals; they wait in organised queues until agents become available, preventing lost opportunities and customer frustration.
• Remote agent support: Agents can log in from geographically dispersed locations, enabling distributed workforce management and business continuity planning.
• Real-time manager interface: Supervisors monitor agent activity in real time, with comprehensive dashboards that show current call centre performance and agent status.
• Campaign management: Configure different campaigns with unique Music On Hold settings for different agent groups, supporting multiple simultaneous operations.

• Pricing: Three modifiable packages available: Basic Free (up to 20 lines), Standard (up to 50 lines), and Premium (unlimited lines). Contact Wanatel for detailed pricing based on your selected package and feature requirements.
• Setup: Configuration timeframes vary by package: 24 hours for Basic Free, 48 hours for Standard, and 5 working days for Premium implementations.
• Contract terms: Contact Wanatel for contract structure and commitment options.
• Included features: All packages include PBX functionality, Wanatel Queue Suite, inbound/outbound capabilities, queues, IVR, and voicemail. Auto Dialer, Toll-Free Numbers, and Call Recording available as optional add-ons depending on package tier.
• Hosted benefits: No servers or PBX hardware required, minimal upfront capital investment, maintenance included, and flexibility to scale according to business growth.

Organisations requiring deployment flexibility between on-premises and cloud-hosted configurations. Ideal for businesses with existing Wanatel PBX infrastructure, those with strict data residency requirements mandating on-site hosting, or enterprises needing to maintain legacy systems while adding modern call centre capabilities. 

Wanatel’s approach is particularly well-suited to businesses where compliance, security policies, or IT strategies dictate specific hosting arrangements. Also appropriate for organisations prioritising outbound calling campaigns via its dedicated Auto Dialer module, or seeking comprehensive reporting through its Call Centre Metrics system.

To discuss which cloud-based, on-premise, or hybrid call centre deployment best suits your business needs, contact Wanatel for a tailored solution.

• Three scalable packages: Telviva Connect for inbound/outbound/blended voice operations, Telviva Reach adds predictive/power/preview dialling for outbound campaigns, and Telviva Omni delivers full omnichannel capabilities across voice and digital channels.
• True omnichannel platform: Unified handling of voice calls, email, web chat, SMS, WhatsApp, Twitter, and other social media channels from a single agent interface with complete customer context.
• Managed service approach: Dedicated service managers provide proactive operational support, business process mapping, customer journey mapping, and continuous optimisation rather than just software access.
• CRM and third-party integrations: Seamless connections to major CRM systems, Google and Microsoft Contacts, and third-party business tools provide agents with real-time customer history and 360-degree customer views.
• Advanced automation and AI: Automated workflows trigger follow-up emails, WhatsApp messages, and ticket creation without human input, while AI-powered virtual agents handle high-volume, rule-bound conversations at an expert level.
• Comprehensive dialer and routing: Predictive, power, and preview dialling for outbound campaigns, combined with skills-based automatic call distribution, ensure efficient handling of all interaction types.
• Real-time monitoring and analytics: Customisable wallboards, dashboards, quality assurance tools, call transcription, and comprehensive reporting enable performance management and continuous improvement.
• WebRTC browser-based access: Eliminates software downloads, enabling agents to work from any device with internet access for flexible deployment and rapid remote work enablement.
• Contact management and compliance: Centralised GDPR-compliant contact database with outbound campaign management, after-call surveys, and integration with Google and Microsoft contact systems.
• Enterprise support and SLA compliance: Network operations centre monitoring, proactive issue resolution, alerting, and Service Level Agreement compliance ensure operational continuity and uptime guarantees.

• Pricing: Three packages available (Telviva Connect, Telviva Reach, Telviva Omni) with custom quotes based on agent count, channel requirements, and feature needs. Contact Telviva for detailed pricing.
• Setup: Implementation includes discovery, advanced needs analysis, and configuration. Contact Telviva for specific timelines.
• Contract terms: Contact Telviva for contract structure and commitment options.
• Managed service inclusions: Dedicated service manager, business process mapping, customer journey mapping, digital enablement support, and proactive operational guidance included.
• Demo availability: Request a demo to experience the platform and discuss the managed service approach before commitment.

Businesses requiring omnichannel capabilities across voice, email, chat, WhatsApp, and social media with strategic operational guidance. Ideal for organisations seeking managed service support, including business process mapping, customer journey optimisation, and dedicated service managers rather than self-managed software. Particularly suited for companies embracing AI automation, those needing predictive dialling for outbound campaigns, or businesses requiring hands-on support for remote team enablement and continuous contact centre improvement.

Request a demo with Telviva to explore its CCaaS platform and discuss how its managed service approach can optimise your contact centre operations.

• Asterisk and Vicidial platform: Enterprise-class contact centre solution built on proven Asterisk technology, delivering reliable performance for cloud-based operations.
• Advanced dialer capabilities: Predictive Dialer, Progressive Dialer, and Click-to-Dial functionality for efficient outbound calling campaigns and lead management.
• Automatic call recording: Comprehensive recording across all calls with complete customer history tracking and easy access to past interactions for quality assurance.
• Seamless CRM integration: Direct connections to major CRM systems provide agents with real-time customer information, complete interaction history, and personalised service capabilities.
• Doc Collect document management: A unique integrated system for collecting, tracking, and verifying documents securely, streamlining compliance requirements and customer onboarding workflows.
• Cloud-based hosted PBX: Virtual phone system delivering secure, reliable service through an internet connection, eliminating hardware maintenance costs and infrastructure complexity.
• Performance analytics: Historical reporting and call volume tracking provide actionable insights to optimise operations and improve team productivity.
• Third-party systems integration: Supports integration with existing business tools and third-party platforms for unified operations.
• Cloud migration expertise: Specialised support for businesses transitioning from legacy on-premise systems to modern cloud infrastructure.

• Pricing: NSK IT provides custom quotes based on your specific requirements and claims to offer the most competitive rates in South Africa for enterprise-grade call centre solutions.
• Setup: Contact NSK IT directly for implementation timelines, onboarding support, and migration assistance from existing systems
• Contract terms: Flexible agreements available to accommodate different operational scales and business requirements.
• Support: Technical support and IT consulting services are included with implementation and ongoing operations.

Call centres requiring strong CRM integration with specialised document collection and verification capabilities. 

Ideal for businesses in regulated industries (finance, insurance, telecommunications) where customer onboarding involves extensive documentation. Also well-suited for organisations looking to reduce hardware costs by migrating from on-premise systems to cloud infrastructure while maintaining robust Asterisk/Vicidial functionality and data-driven customer relationship management.

Visit NSK IT to explore its call-centre-as-a-service platform, Doc Collect capabilities, and competitive pricing for your operation. on.