5 Best Cloud PBX Packages for Businesses in South Africa

Your entire cloud phone system lives in a secure data centre instead of a cupboard in your office. 

Your team connects via IP phones, desktop softphones, or mobile apps, and every call travels over your internet connection rather than traditional phone lines. 

There is no switchboard to maintain, and no technician visit is required when you need to make changes.

Key features of United Voice Cloud

• Voice over Internet Protocol (VoIP) — Crystal-clear call quality over your existing internet connection without traditional phone lines
• Number porting — Keep your existing 011 or 021 number when you switch from any provider
• Remote system management — Edit settings, modify extensions, set up voicemail, and retrieve call recordings from your desktop or phone
• CRM integration — Connect with most CRM systems to keep calls, contacts, and history in one tech stack
• Redundancy protection — Automatic failover and a backup server keep call quality stable during outages
• Free softphone — United Voice PRO turns any smartphone into a mobile extension for VoIP calls
• Telephone Management System — Track team performance with real-time and historical reports

Pricing: Essential from R65 per extension per month (excl. VAT). Classic from R85 per extension per month (excl. VAT). Pro mobile app extension from R30 per extension per month (excl. VAT) when added to Essential or Classic.

Contract terms: Month-to-month agreements with no long-term lock-ins.

Support: Local South African support is included with every package.

South African businesses that want a flexible phone system with no on-site hardware, predictable monthly fees starting at R75 per extension, and the ability to work from anywhere with desk phones, IP phones, or mobile devices.

Contact United Telecoms for a personalised demo of United Voice Cloud today.

Othos hosts your PBX on AWS infrastructure and connects your team through a mobile app, desktop softphone, or desk phone. 

Call routing works across multiple branches from a single dashboard, and number porting is handled directly by Othos, so switching from Telkom or another provider does not interrupt incoming or outgoing calls.

Key features of Othos Cloud PBX

• IVR auto-attendant — Route callers by department, location, or time of day automatically
• Ring groups — Ring all available agents simultaneously, so calls are never missed
• Call queues — Hold callers in a queue with custom hold music
• Call recording — POPIA-compliant storage, searchable by agent, date, or number
• Call monitoring — Listen, whisper, or barge in on active calls for real-time coaching
• Number porting — Keep your existing 021, 011, or 031 number
• CRM integration — Connect with HubSpot, Salesforce, and Zoho, with screen pop on every inbound call
• Multi-branch support — Run unlimited locations on one system

Pricing: Starter from R149 per month for 3 users. SMB from R399 per month for up to 10 users, with three mobile app licenses. Enterprise from R649 per month for up to 20 users, with five mobile app licenses and API access.

Contract terms: Month-to-month, with no setup costs or hardware to buy.

Support: SA-based support team, not an offshore call centre.

Businesses with multiple branches that want fast setup, POPIA-compliant call recording, and a full feature set included on every plan without per-feature add-ons.

Get a quote from Othos to compare pricing against your current phone bill.

Telviva One runs your business phone system, video meetings, and team chat from a single portal, accessible from a desk phone, laptop, or mobile app. 

Because pricing depends on a needs analysis and site scoping, Telviva quotes packages per business instead of publishing a single fixed rate online.

Key features of Telviva One

• Cloud business phone — Feature-rich Cloud PBX with fixed line extension, mobile app, and webphone access
• Video conferencing — Host meetings with up to 25 participants, screen sharing, and host controls (Premium)
• Microsoft Teams integration — Bring PBX calling features directly into Teams
• CRM integration — Connect with Salesforce, Zoho, Zendesk, and Microsoft Dynamics
• Digital reception console — Route every call professionally from the first point of contact
• Presence detection — See instantly whether a colleague is online, busy, or away
• Instant messaging — 1:1 and group chat alongside voice calls
• Bundled call minutes — Talk 500, Talk 1000, and Talk 2000 bundles combine licenses with local call minutes

Pricing: Quoted per business after a needs analysis and site scoping. Bundled Talk plans start from 1–5 licenses (Talk 500) up to 11–20 licenses (Talk 2000).

Contract terms: A once-off remote setup fee of R1,500 applies, plus any on-site installation costs.

Support: Managed support from the Telviva team, with additional Contact Centre as a Service (CCaaS) options available.

Businesses that want video conferencing, Microsoft Teams integration, and CRM connections built into their phone system, rather than bolting on separate collaboration tools.

See the full feature breakdown on Telviva’s website before requesting a quote for your team.

Wanatel hosts your PBX, so only VoIP phones need to be installed on site, and setup typically takes two to three days. Businesses can add multiple numbers, sub-accounts, and SIP trunks, with unlimited simultaneous calls, as call volume grows.

Key features of Wanatel Cloud PBX

• Low per-extension fee — Starting at R49 per extension per month, plus competitive call rates
• No long-term contract — 30-day notice period instead of a fixed-term agreement
• Free upgrades — Software upgrades and maintenance included at no extra cost
• SIP trunk support — Add sub-accounts and SIP trunks with unlimited simultaneous calls
• Quick deployment — Installation completed in as little as two to three days
• International reach — Offices in South Africa and France support cross-border business
• Number porting — Keep your existing number with no downtime during the switch

Pricing: From R49 per extension per month, plus call charges (excl. VAT).

Contract terms: No long-term contract; 30-day notice period.

Support: Support available from the Wanatel team, a licensed IECNS and IECS operator.

Small businesses and startups that want the lowest possible entry price, a short notice period instead of a long-term contract, and a quick 2- to 3-day setup.

Get a quote from Wanatel to see how the pricing compares to your current provider.

AVOXI manages phone numbers across 170+ countries and assigns a local caller ID for outbound calls in more than 80 countries from a single browser-based interface. 

Inbound calls, outbound calls, monitoring, and reporting are all managed from one dashboard, with CRM integration to cut down on manual data entry.

Key features of AVOXI

• Global voice network — Phone numbers across 170+ countries with local caller ID in 80+ countries
• Web-based platform — Manage users, numbers, and call routing rules from any device with an internet connection
• CRM integration — Automate call logging and reduce manual data entry
• 24/7/365 live support — Support available around the clock, not just business hours
• Contact centre option — Separate contact centre software available for businesses that outgrow a standard cloud PBX setup
• No setup fees — No minimum contracts and a 14-day free trial

Pricing: From $19.99 per seat per month (excl. VAT), billed in US dollars.

Contract terms: No minimum contracts; a 14-day free trial is available before you commit.

Support: 24/7/365 live support, with most businesses live within one to two days of signing up.

South African businesses with international call volumes that need local caller ID across multiple countries and a global voice network integrated with their core phone system.

Explore AVOXI’s small business plans to see current pricing and trial options.